[7635] in Release_7.7_team
RE: software updates?
daemon@ATHENA.MIT.EDU (Pam Nicholas)
Fri Sep 9 16:28:37 2011
From: "Pam Nicholas" <pmn@MIT.EDU>
To: Oliver Thomas <othomas@mit.edu>
CC: "release-team@mit.edu" <release-team@mit.edu>
Date: Fri, 9 Sep 2011 16:28:27 -0400
Message-ID: <7813A033ABE64A41BE07B89F0EDFED3423D677F2D0@EXPO22.exchange.mit.edu>
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That last machine was already up and running before we could get the needed=
info. Is there a log file or some other way for us to access, or do we nee=
d to wait for the next update?
Pam
From: Oliver Thomas
Sent: Friday, September 09, 2011 3:53 PM
To: Pam Nicholas
Cc: Oliver Thomas; release-team@mit.edu
Subject: Re: software updates?
Hi Pam,
release-team is the right place to contact about this. Jon Reed had previou=
sly gotten back to you on this with:
We believe we know of the cause of this problem, and deployed a software up=
date earlier to fix this. So we'll be interested as to whether or not the =
problem goes away.
The behavior of taking software updates on reboot is normal -- at boot time=
, if the machine has not checked for updates in 3 days, an update is forced=
.
The other potential cause is that it may indicate problems rebooting, which=
are hardware-specific. If this recurs, can you press the "Delete" (not ba=
ckspace) key while the machine is stuck on the Ubuntu logo and let us know =
what the last few lines say?
Did you have chance to do the last step (pressing "Delete" while the machin=
e is stuck) on one of the broken machines and copying down the last few lin=
es? If not, would it be possible for you or someone in Hayden to do so on t=
he one remaining stuck machine? The output would be necessary for the folks=
on release-team to figure out what's going on.
Many thanks,
Oliver
--
Oliver Thomas
Information Services and Technology
Massachusetts Institute of Technology
+1 617 253 9682
+1 617 835 9682 /m
othomas@mit.edu<mailto:othomas@mit.edu>
On Sep 9, 2011, at 3:40 PM, Pam Nicholas wrote:
I'm not sure who the correct person to contact about this is, but I really =
need some assistance with this issue. It happened again today. From the RT =
ticket submitted to our queue:
Fri Sep 09 14:44:44 2011: Request 1730352 was acted upon.
Transaction: Ticket created by mariar
Queue: Libraries::Fix
Subject: Hayden LAN
Owner: Nobody
Requestors: mariar@mit.edu<mailto:mariar@mit.edu>
Status: new
Ticket <URL: https://help.mit.edu/Ticket/Display.html?id=3D1730352 >
Once again today (for the third time and the second time this week) we had =
a mass stoppage of all the MIT Only Hayden machines - only if they were not=
being used. I had to restart machines and the restart worked on all but o=
ne. That one I had to restart two more times before it would work.
When a few of them came up they were fine but a few had a message on the sc=
reen that said "Software update being applied. This workstation temporary u=
navailable...". This message quickly (a minute or so) went away and the ma=
chines seemed fine.
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nk=3Dpurple style=3D'word-wrap: break-word;-webkit-nbsp-mode: space;-webkit=
-line-break: after-white-space'><div class=3DWordSection1><p class=3DMsoNor=
mal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";colo=
r:#1F497D'>That last machine was already up and running before we could get=
the needed info. Is there a log file or some other way for us to access, o=
r do we need to wait for the next update?<o:p></o:p></span></p><p class=3DM=
soNormal><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif"=
;color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span styl=
e=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Pam=
<o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'font-size:11.0pt;=
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span><=
/p><div><div style=3D'border:none;border-top:solid #B5C4DF 1.0pt;padding:3.=
0pt 0in 0in 0in'><p class=3DMsoNormal><b><span style=3D'font-size:10.0pt;fo=
nt-family:"Tahoma","sans-serif"'>From:</span></b><span style=3D'font-size:1=
0.0pt;font-family:"Tahoma","sans-serif"'> Oliver Thomas <br><b>Sent:</b> Fr=
iday, September 09, 2011 3:53 PM<br><b>To:</b> Pam Nicholas<br><b>Cc:</b> O=
liver Thomas; release-team@mit.edu<br><b>Subject:</b> Re: software updates?=
<o:p></o:p></span></p></div></div><p class=3DMsoNormal><o:p> </o:p></p=
><p class=3DMsoNormal>Hi Pam,<o:p></o:p></p><div><p class=3DMsoNormal><o:p>=
</o:p></p></div><div><p class=3DMsoNormal>release-team is the right p=
lace to contact about this. Jon Reed had previously gotten back to you on t=
his with:<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </o:p></=
p></div><div><blockquote style=3D'margin-top:5.0pt;margin-bottom:5.0pt'><p =
class=3DMsoNormal><span class=3Dapple-style-span><span style=3D'font-family=
:"Courier New"'>We believe we know of the cause of this problem, and deploy=
ed a software update earlier to fix this. So we'll be interested as t=
o whether or not the problem goes away.</span></span><span style=3D'font-fa=
mily:"Courier New"'><br><br><span class=3Dapple-style-span>The behavior of =
taking software updates on reboot is normal -- at boot time, if the machine=
has not checked for updates in 3 days, an update is forced.</span><br><br>=
<span class=3Dapple-style-span>The other potential cause is that it may ind=
icate problems rebooting, which are hardware-specific. If this recurs=
, can you press the "Delete" (not backspace) key while the machin=
e is stuck on the Ubuntu logo and let us know what the last few lines say?<=
/span></span><o:p></o:p></p></blockquote><div><p class=3DMsoNormal><o:p>&nb=
sp;</o:p></p></div><p class=3DMsoNormal>Did you have chance to do the last =
step (pressing "Delete" while the machine is stuck) on one of the=
broken machines and copying down the last few lines? If not, would it be p=
ossible for you or someone in Hayden to do so on the one remaining stuck ma=
chine? The output would be necessary for the folks on release-team to figur=
e out what's going on.<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p>&=
nbsp;</o:p></p></div><div><p class=3DMsoNormal>Many thanks,<o:p></o:p></p><=
/div><div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DM=
soNormal>Oliver<o:p></o:p></p></div><div><p class=3DMsoNormal><o:p> </=
o:p></p></div><div><div><p class=3DMsoNormal>-- <o:p></o:p></p></div><=
div><p class=3DMsoNormal>Oliver Thomas<o:p></o:p></p></div><div><p class=3D=
MsoNormal>Information Services and Technology<o:p></o:p></p></div><div><p c=
lass=3DMsoNormal>Massachusetts Institute of Technology<o:p></o:p></p></div>=
<div><p class=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNor=
mal>+1 617 253 9682<o:p></o:p></p></div><div><p class=3DMsoNormal>+1 617 83=
5 9682 /m<o:p></o:p></p></div><div><p class=3DMsoNormal><a href=3D"mailto:o=
thomas@mit.edu">othomas@mit.edu</a><o:p></o:p></p></div></div><div><p class=
=3DMsoNormal><o:p> </o:p></p></div><div><p class=3DMsoNormal><o:p>&nbs=
p;</o:p></p></div><div><p class=3DMsoNormal>On Sep 9, 2011, at 3:40 PM, Pam=
Nicholas wrote:<o:p></o:p></p></div><div><div><p class=3DMsoNormal><br><br=
><o:p></o:p></p><div><div><p class=3DMsoNormal><span style=3D'font-size:11.=
0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’m not sure wh=
o the correct person to contact about this is, but I really need some assis=
tance with this issue. It happened again today. From the RT ticket submitte=
d to our queue:</span><span style=3D'font-size:11.0pt;font-family:"Calibri"=
,"sans-serif"'><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'=
> </span><span style=3D'font-size:11.0pt;font-family:"Calibri","sans-s=
erif"'><o:p></o:p></span></p></div><div><p class=3DMsoNormal><span style=3D=
'font-size:10.5pt;font-family:Consolas'>Fri Sep 09 14:44:44 2011: Request 1=
730352 was acted upon.<o:p></o:p></span></p></div><div><p class=3DMsoNormal=
><span style=3D'font-size:10.5pt;font-family:Consolas'>Transaction: Ticket =
created by mariar<o:p></o:p></span></p></div><div><p class=3DMsoNormal><spa=
n style=3D'font-size:10.5pt;font-family:Consolas'> &=
nbsp; Queue: Libraries::Fix<o:p></o:p></span></p></div><div><p class=
=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consolas'> &n=
bsp; Subject: Hayden LAN<o:p></o:p></span></p></div><div><p cla=
ss=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consolas'> =
Owner: Nobody<o:p></o:p></span></p></div><di=
v><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consolas=
'> Requestors:<span class=3Dapple-converted-space> </span><a hre=
f=3D"mailto:mariar@mit.edu">mariar@mit.edu</a><o:p></o:p></span></p></div><=
div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consol=
as'> Status: new<o:p></o:p></span></p></div><=
div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:Consol=
as'>Ticket <URL:<span class=3Dapple-converted-space> </span><a href=
=3D"https://help.mit.edu/Ticket/Display.html?id=3D1730352">https://help.mit=
.edu/Ticket/Display.html?id=3D1730352</a><span class=3Dapple-converted-spac=
e> </span>><o:p></o:p></span></p></div><div><p class=3DMsoNormal><s=
pan style=3D'font-size:10.5pt;font-family:Consolas'> <o:p></o:p></span=
></p></div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-f=
amily:Consolas'> <o:p></o:p></span></p></div><div><p class=3DMsoNormal=
><span style=3D'font-size:10.5pt;font-family:Consolas'>Once again today (fo=
r the third time and the second time this week) we had a mass stoppage of a=
ll the MIT Only Hayden machines - only if they were not being used. I=
had to restart machines and the restart worked on all but one. That one I =
had to restart two more times before it would work.<o:p></o:p></span></p></=
div><div><p class=3DMsoNormal><span style=3D'font-size:10.5pt;font-family:C=
onsolas'> <o:p></o:p></span></p></div><div><p class=3DMsoNormal><span =
style=3D'font-size:10.5pt;font-family:Consolas'>When a few of them came up =
they were fine but a few had a message on the screen that said "Softwa=
re update being applied. This workstation temporary unavailable...".&n=
bsp; This message quickly (a minute or so) went away and the machines seeme=
d fine.<o:p></o:p></span></p></div></div></div><p class=3DMsoNormal><o:p>&n=
bsp;</o:p></p></div></div></body></html>=
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