[27319] in resnet
Re: Anyone using conflunece as your client facing Knowledge Base?
daemon@ATHENA.MIT.EDU (Eric Lemmons)
Mon Feb 20 14:59:59 2012
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Date: Mon, 20 Feb 2012 13:48:00 -0600
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Eric Lemmons <eric.lemmons@acu.edu>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <755A73D3547BAE429728E2EC2AEDC605E3AD6C53CB@EXMAIL.csuchico.edu>
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We use Confluence as our in house Knowledge Base, it is not currently
Customer Facing, but likely could be fairly easily. We do use Confluence
though as the system for our private Board of Trustees site and have had
success in it's simplicity to manage.
On Mon, Feb 20, 2012 at 1:37 PM, Richter, Ryan <rrichter@csuchico.edu>wrote=
:
> CSU Chico uses confluence as a customer knowledge base. Here=92s a link:
> http://wiki.csuchico.edu/help****
>
> ** **
>
> I=92m just an occasional content-provider for the knowledge base and am n=
ot
> involved with the set up and maintenance. But I can say as someone who
> needs to throw some documentation out there for customers now and then, i=
t
> is very nice!****
>
> ** **
>
> -Ryan****
>
> ** **
>
> Ryan Richter****
>
> IT Support Services****
>
> California State University, Chico****
>
> ** **
>
> *From:* Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] *On Behalf Of *Bla=
ck,
> Bob
> *Sent:* Monday, February 20, 2012 11:05 AM
> *To:* RESNET-L@LISTSERV.ND.EDU
> *Subject:* Anyone using conflunece as your client facing Knowledge Base?*=
*
> **
>
> ** **
>
> Hello all,****
>
> ** **
>
> We=92re investigating the possibility of saving some money by discontinui=
ng
> our client-facing knowledgebase solution (Right Answers) and using one of
> our existing, cheaper platforms instead. Our 2 most likely options are
> something like DRUPAL as a CMS or our enterprise wiki (Confluence).****
>
> ** **
>
> Curious if anyone out there has links to examples of client-facing
> knowledge bases that you are proud of using either of these platforms tha=
t
> you wouldn=92t mind sharing.****
>
> ** **
>
> Thanks in Advance,****
>
> ** **
>
> Bob Black****
>
> Miami University****
>
> ___________________________________________________ You are subscribed to
> the ResNet-L mailing list. ****
>
> To subscribe, unsubscribe or search the archives, go to
> http://LISTSERV.ND.EDU/archives/resnet-l.html____________________________=
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> ___________________________________________________ You are subscribed to
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> To subscribe, unsubscribe or search the archives, go to
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>
--=20
Eric Lemmons
Hardware Repair Coordinator
Team55 Repair Coordinator
ACU Technology Support Services
eric.lemmons@acu.edu
325.674.2881
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
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We use Confluence as our in house Knowledge Base, it is not currently Custo=
mer Facing, but likely could be fairly easily. We do use Confluence though =
as the system for our private Board of Trustees site and have had success i=
n it's simplicity to manage.<br>
<br><div class=3D"gmail_quote">On Mon, Feb 20, 2012 at 1:37 PM, Richter, Ry=
an <span dir=3D"ltr"><<a href=3D"mailto:rrichter@csuchico.edu">rrichter@=
csuchico.edu</a>></span> wrote:<br><blockquote class=3D"gmail_quote" sty=
le=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div lang=3D"EN-US" link=3D"blue" vlink=3D"purple"><div><p class=3D"MsoNorm=
al"><span style=3D"color:#1f497d">CSU Chico uses confluence as a customer k=
nowledge base. Here=92s a link: <a href=3D"http://wiki.csuchico.edu/help" t=
arget=3D"_blank">http://wiki.csuchico.edu/help</a><u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1f497d"><u></u>=A0<u></u></spa=
n></p><p class=3D"MsoNormal"><span style=3D"color:#1f497d">I=92m just an oc=
casional content-provider for the knowledge base and am not involved with t=
he set up and maintenance. But I can say as someone who needs to throw some=
documentation out there for customers now and then, it is very nice!<u></u=
><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1f497d"><u></u>=A0<u></u></spa=
n></p><p class=3D"MsoNormal"><span style=3D"color:#1f497d">-Ryan<u></u><u><=
/u></span></p><p class=3D"MsoNormal"><span style=3D"color:#1f497d"><u></u>=
=A0<u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"color:gray">Ryan Richter<u></u><u></u=
></span></p><p class=3D"MsoNormal"><span style=3D"color:gray">IT Support Se=
rvices<u></u><u></u></span></p><p class=3D"MsoNormal"><span style=3D"color:=
gray">California State University, Chico<u></u><u></u></span></p>
<p class=3D"MsoNormal"><span style=3D"color:#1f497d"><u></u>=A0<u></u></spa=
n></p><div><div style=3D"border:none;border-top:solid #b5c4df 1.0pt;padding=
:3.0pt 0in 0in 0in"><p class=3D"MsoNormal"><b><span style=3D"font-size:10.0=
pt;font-family:"Tahoma","sans-serif"">From:</span></b><=
span style=3D"font-size:10.0pt;font-family:"Tahoma","sans-se=
rif""> Resnet Forum [mailto:<a href=3D"mailto:RESNET-L@LISTSERV.ND.EDU=
" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</a>] <b>On Behalf Of </b>Black=
, Bob<br>
<b>Sent:</b> Monday, February 20, 2012 11:05 AM<br><b>To:</b> <a href=3D"ma=
ilto:RESNET-L@LISTSERV.ND.EDU" target=3D"_blank">RESNET-L@LISTSERV.ND.EDU</=
a><br><b>Subject:</b> Anyone using conflunece as your client facing Knowled=
ge Base?<u></u><u></u></span></p>
</div></div><div><div class=3D"h5"><p class=3D"MsoNormal"><u></u>=A0<u></u>=
</p><p class=3D"MsoNormal">Hello all,<u></u><u></u></p><p class=3D"MsoNorma=
l"><u></u>=A0<u></u></p><p class=3D"MsoNormal">We=92re investigating the po=
ssibility of saving some money by discontinuing our client-facing knowledge=
base solution (Right Answers) and using one of our existing, cheaper platfo=
rms instead. Our 2 most likely options are something like DRUPAL as a CMS o=
r our enterprise wiki (Confluence).<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p><p class=3D"MsoNormal">Curious =
if anyone out there has links to examples of client-facing knowledge bases =
that you are proud of using either of these platforms that you wouldn=92t m=
ind sharing.<u></u><u></u></p>
<p class=3D"MsoNormal"><u></u>=A0<u></u></p><p class=3D"MsoNormal">Thanks i=
n Advance,<u></u><u></u></p><p class=3D"MsoNormal"><u></u>=A0<u></u></p><p =
class=3D"MsoNormal">Bob Black<u></u><u></u></p><p class=3D"MsoNormal">Miami=
University<u></u><u></u></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list. <u></u><u>=
</u></span></p>
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.ND.EDU/archives/resnet-l.html</a> ________________________________________=
___________ <u></u><u></u></p>
</div></div></div></div><div class=3D"HOEnZb"><div class=3D"h5">___________=
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___________________________________________________
</p></div></div></blockquote></div><br><br clear=3D"all"><div><br></div>-- =
<br><div>Eric Lemmons<br>Hardware Repair Coordinator<br>Team55 Repair Coord=
inator<br>ACU Technology Support Services<br><a href=3D"mailto:eric.lemmons=
@acu.edu" target=3D"_blank">eric.lemmons@acu.edu</a><br>
325.674.2881</div><br>
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