[27318] in resnet
Re: Anyone using conflunece as your client facing Knowledge Base?
daemon@ATHENA.MIT.EDU (Lyons, Andrew H)
Mon Feb 20 14:59:39 2012
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Date: Mon, 20 Feb 2012 19:37:15 +0000
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Lyons, Andrew H" <alyons@ALBANY.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4AB24CF0C2D973408B55CA2518CEDED24604A7EA8C@FACCMS4.it.muohio.edu>
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Bob,
We use Confluence for general University wikis and for our ITS KB content: =
https://wiki.albany.edu/display/askit.
It can publish publicly, to only authenticated viewers via LDAP, or to spec=
ific users or groups defined in the system. This was a relatively recent ch=
ange from static HTML or PDF instructions and information and, in my opinio=
n, has proven to be a dramatic improvement for accessibility, searchability=
(content crawl and keywords), and ease of updating.
Andrew Lyons, IT Support Specialist
ITS Client Support Services
University at Albany
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Black, Bo=
b
Sent: Monday, February 20, 2012 2:05 PM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Anyone using conflunece as your client facing Knowledge Base?
Hello all,
We're investigating the possibility of saving some money by discontinuing o=
ur client-facing knowledgebase solution (Right Answers) and using one of ou=
r existing, cheaper platforms instead. Our 2 most likely options are someth=
ing like DRUPAL as a CMS or our enterprise wiki (Confluence).
Curious if anyone out there has links to examples of client-facing knowledg=
e bases that you are proud of using either of these platforms that you woul=
dn't mind sharing.
Thanks in Advance,
Bob Black
Miami University
___________________________________________________ You are subscribed to t=
he ResNet-L mailing list.
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<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">Bob,<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">We use Confluence for general =
University wikis and for our ITS KB content:
<a href=3D"https://wiki.albany.edu/display/askit">https://wiki.albany.edu/d=
isplay/askit</a>.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">It can publish publicly, to on=
ly authenticated viewers via LDAP, or to specific users or groups defined i=
n the system. This was a relatively recent change from static
HTML or PDF instructions and information and, in my opinion, has proven to=
be a dramatic improvement for accessibility, searchability (content crawl =
and keywords), and ease of updating.<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">Andrew Lyons, IT Support Speci=
alist<o:p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">ITS Client Support Services<o:=
p></o:p></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D">University at Albany<o:p></o:p=
></span></p>
<p class=3D"MsoNormal"><span style=3D"font-size:10.0pt;font-family:"Ge=
orgia","serif";color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style=3D"border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in =
0in 0in">
<p class=3D"MsoNormal"><b><span style=3D"font-size:10.0pt;font-family:"=
;Tahoma","sans-serif"">From:</span></b><span style=3D"font-s=
ize:10.0pt;font-family:"Tahoma","sans-serif""> Resnet F=
orum [mailto:RESNET-L@LISTSERV.ND.EDU]
<b>On Behalf Of </b>Black, Bob<br>
<b>Sent:</b> Monday, February 20, 2012 2:05 PM<br>
<b>To:</b> RESNET-L@LISTSERV.ND.EDU<br>
<b>Subject:</b> Anyone using conflunece as your client facing Knowledge Bas=
e?<o:p></o:p></span></p>
</div>
</div>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Hello all,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">We’re investigating the possibility of saving =
some money by discontinuing our client-facing knowledgebase solution (Right=
Answers) and using one of our existing, cheaper platforms instead. Our 2 m=
ost likely options are something like DRUPAL
as a CMS or our enterprise wiki (Confluence).<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Curious if anyone out there has links to examples of=
client-facing knowledge bases that you are proud of using either of these =
platforms that you wouldn’t mind sharing.<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Thanks in Advance,<o:p></o:p></p>
<p class=3D"MsoNormal"><o:p> </o:p></p>
<p class=3D"MsoNormal">Bob Black<o:p></o:p></p>
<p class=3D"MsoNormal">Miami University<o:p></o:p></p>
<p class=3D"MsoNormal"><span style=3D"font-size:12.0pt;font-family:"Ti=
mes New Roman","serif"">____________________________________=
_______________ You are subscribed to the ResNet-L mailing list.
<o:p></o:p></span></p>
<p>To subscribe, unsubscribe or search the archives, go to <a href=3D"http:=
//LISTSERV.ND.EDU/archives/resnet-l.html">
http://LISTSERV.ND.EDU/archives/resnet-l.html</a> _________________________=
__________________________
<o:p></o:p></p>
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You are subscribed to the ResNet-L mailing list.
<p>
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