[27317] in resnet
Re: Anyone using conflunece as your client facing Knowledge Base?
daemon@ATHENA.MIT.EDU (Richter, Ryan)
Mon Feb 20 14:39:30 2012
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Message-ID: <755A73D3547BAE429728E2EC2AEDC605E3AD6C53CB@EXMAIL.csuchico.edu>
Date: Mon, 20 Feb 2012 11:37:46 -0800
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Richter, Ryan" <rrichter@CSUCHICO.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <4AB24CF0C2D973408B55CA2518CEDED24604A7EA8C@FACCMS4.it.muohio.edu>
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CSU Chico uses confluence as a customer knowledge base. Here's a link: http=
://wiki.csuchico.edu/help
I'm just an occasional content-provider for the knowledge base and am not i=
nvolved with the set up and maintenance. But I can say as someone who needs=
to throw some documentation out there for customers now and then, it is ve=
ry nice!
-Ryan
Ryan Richter
IT Support Services
California State University, Chico
From: Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] On Behalf Of Black, Bo=
b
Sent: Monday, February 20, 2012 11:05 AM
To: RESNET-L@LISTSERV.ND.EDU
Subject: Anyone using conflunece as your client facing Knowledge Base?
Hello all,
We're investigating the possibility of saving some money by discontinuing o=
ur client-facing knowledgebase solution (Right Answers) and using one of ou=
r existing, cheaper platforms instead. Our 2 most likely options are someth=
ing like DRUPAL as a CMS or our enterprise wiki (Confluence).
Curious if anyone out there has links to examples of client-facing knowledg=
e bases that you are proud of using either of these platforms that you woul=
dn't mind sharing.
Thanks in Advance,
Bob Black
Miami University
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he ResNet-L mailing list.
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</o:shapelayout></xml><![endif]--></head><body lang=3DEN-US link=3Dblue vli=
nk=3Dpurple><div class=3DWordSection1><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'>CSU Chico uses confluence as a customer knowledge base. Here&=
#8217;s a link: <a href=3D"http://wiki.csuchico.edu/help">http://wiki.csuch=
ico.edu/help</a><o:p></o:p></span></p><p class=3DMsoNormal><span style=3D'c=
olor:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:#1F497D'>I’m just an occasional content-provider for the kn=
owledge base and am not involved with the set up and maintenance. But I can=
say as someone who needs to throw some documentation out there for custome=
rs now and then, it is very nice!<o:p></o:p></span></p><p class=3DMsoNormal=
><span style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=3DMsoNo=
rmal><span style=3D'color:#1F497D'>-Ryan<o:p></o:p></span></p><p class=3DMs=
oNormal><span style=3D'color:#1F497D'><o:p> </o:p></span></p><p class=
=3DMsoNormal><span style=3D'color:gray'>Ryan Richter<o:p></o:p></span></p><=
p class=3DMsoNormal><span style=3D'color:gray'>IT Support Services<o:p></o:=
p></span></p><p class=3DMsoNormal><span style=3D'color:gray'>California Sta=
te University, Chico<o:p></o:p></span></p><p class=3DMsoNormal><span style=
=3D'color:#1F497D'><o:p> </o:p></span></p><div><div style=3D'border:no=
ne;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=3DMso=
Normal><b><span style=3D'font-size:10.0pt;font-family:"Tahoma","sans-serif"=
'>From:</span></b><span style=3D'font-size:10.0pt;font-family:"Tahoma","san=
s-serif"'> Resnet Forum [mailto:RESNET-L@LISTSERV.ND.EDU] <b>On Behalf Of <=
/b>Black, Bob<br><b>Sent:</b> Monday, February 20, 2012 11:05 AM<br><b>To:<=
/b> RESNET-L@LISTSERV.ND.EDU<br><b>Subject:</b> Anyone using conflunece as =
your client facing Knowledge Base?<o:p></o:p></span></p></div></div><p clas=
s=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Hello all,<o:p></o:=
p></p><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>WeR=
17;re investigating the possibility of saving some money by discontinuing o=
ur client-facing knowledgebase solution (Right Answers) and using one of ou=
r existing, cheaper platforms instead. Our 2 most likely options are someth=
ing like DRUPAL as a CMS or our enterprise wiki (Confluence).<o:p></o:p></p=
><p class=3DMsoNormal><o:p> </o:p></p><p class=3DMsoNormal>Curious if =
anyone out there has links to examples of client-facing knowledge bases tha=
t you are proud of using either of these platforms that you wouldn’t =
mind sharing.<o:p></o:p></p><p class=3DMsoNormal><o:p> </o:p></p><p cl=
ass=3DMsoNormal>Thanks in Advance,<o:p></o:p></p><p class=3DMsoNormal><o:p>=
</o:p></p><p class=3DMsoNormal>Bob Black<o:p></o:p></p><p class=3DMso=
Normal>Miami University<o:p></o:p></p><p class=3DMsoNormal><span style=3D'f=
ont-size:12.0pt;font-family:"Times New Roman","serif"'>____________________=
_______________________________ You are subscribed to the ResNet-L mailing =
list. <o:p></o:p></span></p><p>To subscribe, unsubscribe or search the arch=
ives, go to <a href=3D"http://LISTSERV.ND.EDU/archives/resnet-l.html">http:=
//LISTSERV.ND.EDU/archives/resnet-l.html</a> ______________________________=
_____________________ <o:p></o:p></p></div></body></html>=
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