[80] in Public-Access_Computer_Systems_Forum
Re: PACS-L or Attack-L?
daemon@ATHENA.MIT.EDU (Roderick F. Gregory)
Fri Apr 24 16:17:45 1992
Date: Fri, 24 Apr 1992 14:57:56 CDT
Reply-To: Public-Access Computer Systems Forum <PACS-L%UHUPVM1.BITNET@RICEVM1.RICE.EDU>
From: "Roderick F. Gregory" <gregor%ecsvax.BITNET@RICEVM1.RICE.EDU>
To: Multiple recipients of list PACS-L <PACS-L@UHUPVM1.BITNET>
----------------------------Original message----------------------------
And they are quite vocally aware of the tech-support problem;
when you see a 128% sales increase (and 137% earnings increase)
in one year, the problem getting through makes more sense.
Walt Crawfords' comments remind me of much the same situation about 8 years
ago when Geac Computers sold 50% more library systems than the year before
BUT had ONLY increased support staff about 25%. Even thought they had
"allowed" for increased support, they ended up still "behind the 8 ball"
as far as the library customers were concerned! Sort of "the best laid
plans...."
Rick Gregory, Coordinator
Western North Carolina Library Network
gregor@ecsvax.uncecs.edu
gregor@ecsvax.bitnet
