[14078] in Public-Access_Computer_Systems_Forum
Re: Report on a digital reference service project
daemon@ATHENA.MIT.EDU (Denise)
Tue Aug 21 20:05:36 2001
Date: Tue, 21 Aug 2001 08:38:18 -0500
From: Denise <dlandry@FALCON.TAMUCC.EDU>
In-reply-to: <8DD31AE07607D511B1E70002B31FCB0458DE33@eagle.pb.uiuc.edu>
To: PACS-L@LISTSERV.UH.EDU
Reply-to: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
Message-id: <3.0.5.32.20010821083818.00874e20@falcon.tamucc.edu>
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Thank you so much for sharing this report with list subscribers. I'm sure
many are grateful for the post.
Denise Landry-Hyde
Reference Coordinator
Texas A&M University-Corpus Christi
Denise.Landry@mail.tamucc.edu
At 11:25 AM 8/20/01 -0500, you wrote:
>My final report on the Ready for Reference pilot project is now available
>at:
>
>http://www.lis.uiuc.edu/~b-sloan/r4r.final.htm
>
>This paper reports on various aspects of the use of a collaborative digital
>reference service, including:
>
>SESSIONS BY HOUR OF DAY
>SESSIONS BY DAY OF WEEK
>SESSIONS BY WEEK
>STAFF SESSIONS BY INSTITUTION/ORGANIZATION
>SESSIONS BY INSTITUTION OF USER
>LENGTH OF TIME SPENT IN HOLD QUEUE
>LENGTH OF ONLINE REFERENCE SESSION
>READY FOR REFERENCE QUESTION LOG (4/2/01 Through 4/15/01)
>
>The Ready for Reference service is a collaborative 24x7 live reference
>service being piloted by eight academic libraries in the Alliance Library
>System in Illinois. Funding for
>this grant was provided by the Illinois State Library, a division of the
>Office of Secretary of State, using federal LSTA funding. The Ready for
>Reference project uses the
>eGain web call center software, as modified and marketed by Library Systems
>and Services, Inc. (LSSI).
>
>Bernie Sloan
>Senior Library Information Systems Consultant
>University of Illinois Office for Planning and Budgeting
>338 Henry Administration Building
>506 S. Wright Street
>Urbana, IL 61801
>Phone: (217) 333-4895
>Fax: (217) 265-0454
>E-mail: bernies@uillinois.edu
>
>
