[11946] in Public-Access_Computer_Systems_Forum
Contract Language/Support
daemon@ATHENA.MIT.EDU (Chris Peterson)
Thu Jan 22 20:31:33 1998
Date: Thu, 22 Jan 1998 12:11:27 -0600
From: Chris Peterson <cpetrson@tsl.state.tx.us>
To: PACS-L@LISTSERV.UH.EDU
Reply-To: Public-Access Computer Systems Forum <PACS-L@LISTSERV.UH.EDU>
----------------------------Original message----------------------------
I am looking for language to insert into a contract that will enforce
good support habits on the part of the library automation vendor (e.g.,
returning telephone calls in a timely manner). Are any of you tying
your maintenance payments to open support calls or unresolved problems?
Are there other ways to do this?
Christine Peterson
Automation Consultant
Texas State Library and Archives Commission
chris.peterson@tsl.state.tx.us
512-463-6627
