[10857] in Public-Access_Computer_Systems_Forum
Information request
daemon@ATHENA.MIT.EDU (Michael CHUMER)
Wed Nov 27 20:36:45 1996
Date: Wed, 27 Nov 1996 13:48:58 -0600 (CST)
From: Michael CHUMER <chumer@scils.rutgers.edu>
In-Reply-To: <01IC9R56T30O000Z5W@Post-Office.UH.EDU>
To: Multiple recipients of list PACS-L <PACS-L@UHUPVM1.UH.EDU>
Reply-To: Public-Access Computer Systems Forum <PACS-L@UHUPVM1.UH.EDU>
----------------------------Original message----------------------------
One of several research projects that I am managing is designed to
assess how users/customers of special libraries and information
centers value those services. ~ 300 telephone interviews are being
conducted with an instrument that contains open ended response
categories as well as some scaled and yes/no responses. We are
interested amongst other things about how the customers of these
corporate libraries and information centers linguistically construct
value in terms of the reasons, interactions and results in making a
contact with the resource. In analyzing the open ended response
categories we will validate and perhaps embellish a taxonomy of
value from a previous study performed using large research
libraries. My question is does anyone on this list know of any
technology that performs a text analysis with the output being a
summary of what the text was about. My plan, in addition to having
readers of the open ended responses code those responses, is to
analyze the text via computer and then compare the results with that
of human coders. If no such technology (software) exists then we will
do some crude frequency counts of the text to see if we get some
clues to the issue of aboutness. Any input would be greatly
appreciated.
Mike Chumer (chumer@scils.rutgers.edu)
