[3580] in Humor
Humor: Tech Support Story....
daemon@ATHENA.MIT.EDU (Victor Morales)
Tue Dec 18 15:27:17 2001
Message-Id: <4.3.2.7.0.20011218132758.00a84980@pop-server.elp.rr.com>
Date: Tue, 18 Dec 2001 13:32:21 -0700
To: humor@mit.edu
From: Victor Morales <morpheus@alum.mit.edu>
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Suddenly I feel a bit better about my tech support woes :)
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From today's Lockergnome Tech Specialist:
"I own and operate my own computer repair business. One day, a few months=20
back, I
received a high end HP computer I had purchased on line for re-sale through=
=20
my business. After thoroughly checking the box in which the computer was=20
shipped I discovered the keyboard was missing.
Realizing things like this happen I simply gathered all the necessary=20
paperwork, along with model and serial number, and then contacted HP.
After going through the normal rigamarole of being shuttled from one tech=20
to another I
finally found someone who was qualified to help, to which I explained the=20
problem =96 The
keyboard was missing.
Within 10 minutes or so the representative said the keyboard would be=
shipped
immediately, thanked me for my patience, and apologized on behalf on HP.
Sure enough, a couple of days later a box arrived from HP, via UPS.=20
However, the box was HUGE, to the extent I thought they must have made a=20
mistake a shipped me another computer, rather than a keyboard.
Opening the box, which was replete with popcorn I realized instantly that=20
there wasn=92t a
computer inside, but neither was there a keyboard, but there was an invoice=
=20
which stated:
PLEASE USE THIS BOX AND RMA TO RETURN MISSING KEYBOARD TO HP. "=20
