[713] in Enterprise Print Delivery Team
Re: Accounting issues
daemon@ATHENA.MIT.EDU (David F Lambert)
Wed Nov 22 11:12:01 2000
Message-Id: <10011221613.AA09181@MIT.EDU>
Date: Wed, 22 Nov 00 11:05:23 EST
From: David F Lambert <LAMBERT@MITVMA.MIT.Edu>
To: "Lynne E. Durland" <durland@MIT.EDU>,
Enterprise Printing Delivery Project Team <printdel@MIT.EDU>
In-Reply-To: Your message of Wed, 22 Nov 2000 10:46:03 -0500
On Wed, 22 Nov 2000 10:46:03 -0500 you said:
>Greetings,
>
>I have checked the accounting records and for both IPDS(3160) and
>postscript (hp) printers we have the same issue for print jobs that are
>"restarted" after a printer or network problem. The accounting log is
>going to count ALL the pages printed.
>
>The operators on the IPDS printers will be able to "forward" space through
>the print job to approximately where the job left off before the
>problem. I have read the documentation and the help file for the operator
>GUI and this is only available for the IBM printers (called PSF printers in
>the documentation and help file).
>
>
>I have put this issue on the list for sending to IBM on the accounting issues.
>
>It also raises the question of we do have another option on the postscript
>"passthrough" printing. We can use the older driver, that still gives us
>accounting records that in testing were accurate, but will not return the
>file to the pending state when there is a problem at the printer end. The
>print job is lost in case of paper jam, out of paper or network hiccup
>during printing.
>
>So it is a rock and a hard place on this one.
>We potentially overcharge someone printing to an hp printer for paper jams,
>lack of paper or other problem, but they get the output.
>We potentially lose print jobs because of problems in the printing, but
>still charge the customer for print they did not receive.
>
>
>Lynne
>
>Lynne E. Durland
>Information Systems
>Database Services
>W91-109
>O: 617-258-5857
>C: 617-293-8091
>B: 617-430-8762
>H: KB1FEM
>
> "The main dangers in this life are the people who want to change
>everything.....or nothing."
>
> Lady Nancy
>Astor
IPM is broken! Files should not be lost due to printer jams, out of
paper, etc. Additionally, IPM should not cut accounting records for
incompleted jobs - unless they flag them as such. We'll need to be clear
and specific about our requirements here. For example, what do we
want IPM to do for accounting if we start a large job, stop it at mid-point,
and finish printing later by starting the job where it left off. Please
think about this so we can provide IBM with our recommendations.
-Dave
