[426] in Enterprise Print Delivery Team
Installing InfoPrint Manager
daemon@ATHENA.MIT.EDU (Rocklyn E. Clarke)
Fri Aug 4 18:17:18 2000
Date: Fri, 04 Aug 00 18:10:11 EDT
From: "Rocklyn E. Clarke" <RCLARKE@MITVMA.MIT.EDU>
To: Jeff Banta <jeffbant@us.ibm.com>
Cc: Enterprise Print Delivery Team <PRINTDEL@MIT.EDU>
Message-Id: <000804.181705.EDT.RCLARKE@MITVMA.MIT.EDU>
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Hi Jeff,
As I recall, you told us that you generally arrange for IBM to install
InfoPrint Manager (for a fee) rather than have the customer do it. I
would like to know the following:
1) Do you have any clients who choose to install the product themselves?
2) How do your clients handle software upgrages? Do they install these
themselves, or do they have you come in to upgrade the product as well?
3) What is the typical fee for installing the product (please break this
down into rate and hours required). I'm sending this from home at the
moment and I don't recall if these figures appear on any of the documents
you've already sent us.
4) How much lead time is required if we decide to have IBM install IPM?
Are you the person who does the install, or do we have to contact someone
else? What would be the next steps?
Of course we will keep you up to date on any changes in our delivery schedule.
Thanks,
Rocklyn
