[2309] in Enterprise Print Delivery Team
Fwd: Re: Central Print Service Error Report
daemon@ATHENA.MIT.EDU (Mary Ellen Bushnell)
Thu Feb 21 15:57:17 2002
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Date: Thu, 21 Feb 2002 15:57:15 -0500
To: anger@MIT.EDU
From: Mary Ellen Bushnell <bushnell@MIT.EDU>
Cc: printdel@MIT.EDU
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Hi, Art
Regarding this portion of your feedback, all we can say is that the
user interface provided by IBM has any number of usability and other
issues. In order to get this project out of delivery, we've pushed
GUI improvements onto a list of follow-on work and hope to make many
improvements including those you've suggested below.
Note that with some luck, first-time users of this service will start at
http://web.mit.edu/is/help/printing/central - where they will get
some orientation to the service and clarification of their
eligibility as well as a pointer to the CHD.
On behalf of the delivery team, we thank you for your observations.
Mary Ellen
>>This same information should also be on the listed web page, and probably
>>the "main" InfoPrint page as well. As of today, that page:
>> https://pillage.mit.edu/index.html
>>--Presumes that the reader knows what the service is and who is eligible
>>for it.
>>--Offers no department name (for "our database") or consulting-contact
>>information.
>>--Seems to present topics in random order; I would expect job submission
>>to precede checking on submitted jobs.
>>--Is lacking text-only labels on the last three topic buttons (as are some
>>buttons on linked pages).
>>
