[2215] in Enterprise Print Delivery Team
Re: Can the BLT Handle Automated Email re Central Printing
daemon@ATHENA.MIT.EDU (Rocklyn E. Clarke)
Tue Jan 22 13:14:54 2002
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In-Reply-To: <5.0.2.1.2.20020122101912.01eb2098@hesiod>
Date: Tue, 22 Jan 2002 13:14:49 -0500
To: cwood <cwood@MIT.EDU>
From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
Cc: Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>,
"Goguen, Barbara J" <goguen@MIT.EDU>, r3-print@MIT.EDU, is-blt@MIT.EDU,
ganderso@MIT.EDU
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Hi Carol,
Thanks! I will revise the software to point to
computing-help@mit.edu. I hope to activate the automated email
later this week after I have had a chance to address some issues that
Theresa raised in an earlier email. I will send email out to
everyone involved when we are ready to turn on the automated email.
Rocklyn
P.S. Thanks Barbara!
At 10:24 AM -0500 1/22/02, cwood wrote:
>Hi Rocklyn,
>Upon further consideration, and a conversation with Barbara Goguen,
>I think it makes more sense to have the email come from
>computing-help@mit.edu.
>
>Most of the users that will be receiving this email will be lpr and
>klpr users. The BLT does not provide support for this, but the
>Computing Help Desk does. Once users see the business-help email, I
>don't want them to get confused about where they should go for
>assistance with other printing questions.
>
>Additionally, the web page that you point them to
>http://web.mit.edu/is/help/printing/central/ clearly lists the
>Computing Help Desk as the reference for support, once again it
>makes sense to keep it consistent.
>
>I spoke with Barbara and she said it is fine to have the email
>addressed from computing-help@mit.edu.
>
>Thanks,
>Carol
>
>
>At 06:37 AM 1/21/2002 -0500, Carol Wood wrote:
>>Hi Rocklyn,
>>I don't see any problem with using Business-Help to send the email
>>or provide assistance. I have included the BLT in this response,
>>should any of them have any comments I will let you know.
>>
>>Could you please give us a time frame when this email response will
>>begin? I want to make sure we have a chance to refresh our
>>memories with the appropriate web pages.
>>
>>Thanks,
>>Carol
>>
>>At 03:01 PM 1/18/2002 -0500, Rocklyn E. Clarke wrote:
>>>Hi Carol,
>>>
>>>As you know, the MIT Central Printing Service (using InfoPrint
>>>Manager) is now in production. You will probably also recall that
>>>this service requires clients to provide cost object and delivery
>>>information (i.e. building and room number) so that we can process
>>>their print jobs properly. This is fairly straightforward for
>>>clients who submit jobs from the web interface, since it requires
>>>them to provide this information and stores it in a database. The
>>>process is slightly more complicated for those clients who submit
>>>print jobs via lpr or klpr however. They need to first use our
>>>web interface to provide the required accounting and delivery
>>>information. Once this has been done, the information from our
>>>database will be used for all of their subsequent print jobs until
>>>they change it.
>>>
>>>In order to minimize the expense of providing this service we need
>>>to minimize the number of lpr/klpr submissions for which
>>>accounting and/or delivery information is unavailable. We believe
>>>that the best way to do this is to send email to the "offending"
>>>clients. We have modified the software that runs on the print
>>>server to send an email to the submitting userid of any print job
>>>for which the required information is not available. The email
>>>will appear to come from business-help@mit.edu and will point
>>>clients to the appropriate web page to update their information.
>>>It also directs them to you if they believe that they have
>>>received the email in error. You will find a sample of the email
>>>below.
>>>
>>>Before we implement this change, we want to know if this will be
>>>acceptable to the BLT. We believe that this will be a big help to
>>>us without adding to your workload significantly. Please let us
>>>know what you think.
>>>
>>>Sincerely,
>>>Rocklyn E. Clarke
>>>for the Enterprise Printing Delivery Team
>>>
>>>------------
>>>
>>>To: fbaars@mit.edu
>>>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>>>From: business-help@mit.edu
>>>Date: Fri, 11 Jan 2002 10:18:29 -0500
>>>Sender: root@pillage.mit.edu
>>>
>>>Hello,
>>>
>>>You are receiving this email because you apparently submitted a
>>>print job to the MIT Central Printing Service
>>>(http://web.mit.edu/is/help/printing/central/) which resulted in
>>>one or more errors:
>>>
>>> Error: Missing cost object for user fbaars
>>> Error: Missing building for user fbaars
>>> Error: Missing room number for user fbaars
>>>
>>>Unless you have a valid cost object and a valid building and room
>>>number in the print service database, your print job will require
>>>additional work to be delivered properly and in a timely fashion.
>>>To ensure proper handling and delivery, please go to the following
>>>URL and fill in the information.
>>>
>>> https://pillage.mit.edu/accountinfo/accountinfo.html
>>>
>>>Filling in this information should enable you to print
>>>successfully. You will not be charged for this printing service;
>>>the cost object is for usage reporting.
>>>
>>>If you believe that you have received this email in error, please
>>>notify the Business Liaison Team (BLT) at business-help@mit.edu or
>>>617-252-1177. The information provided below will help them to
>>>resolve the problem.
>>>
>>>--------------------------------------------------------------------------------
>>>MIT Central Print Service Print Job Error Report (for use by BLT staff):
>>>
>>>User Name : fbaars
>>>Host Name : housecall.mit.edu
>>>Cost Object :
>>>Building :
>>>Room :
>>>Original Queue : central-letter
>>>Current Queue : central-letter
>>>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>>>Job Name : TestPage
>>>
>>>
>>>
>>>
>>>--------------------------------------------------------------------------------
