[2214] in Enterprise Print Delivery Team
Re: Can the BLT Handle Automated Email re Central Printing
daemon@ATHENA.MIT.EDU (cwood)
Tue Jan 22 10:32:00 2002
Message-Id: <5.0.2.1.2.20020122101912.01eb2098@hesiod>
Date: Tue, 22 Jan 2002 10:24:38 -0500
To: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
From: cwood <cwood@MIT.EDU>
Cc: Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>,
"Goguen, Barbara J" <goguen@MIT.EDU>, r3-print@MIT.EDU, is-blt@MIT.EDU,
ganderso@MIT.EDU
In-Reply-To: <5.0.2.1.2.20020121063345.00a9dab0@hesiod>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hi Rocklyn,
Upon further consideration, and a conversation with Barbara Goguen, I think
it makes more sense to have the email come from computing-help@mit.edu.
Most of the users that will be receiving this email will be lpr and klpr
users. The BLT does not provide support for this, but the Computing Help
Desk does. Once users see the business-help email, I don't want them to
get confused about where they should go for assistance with other printing
questions.
Additionally, the web page that you point them to
http://web.mit.edu/is/help/printing/central/ clearly lists the Computing
Help Desk as the reference for support, once again it makes sense to keep
it consistent.
I spoke with Barbara and she said it is fine to have the email addressed
from computing-help@mit.edu.
Thanks,
Carol
At 06:37 AM 1/21/2002 -0500, Carol Wood wrote:
>Hi Rocklyn,
>I don't see any problem with using Business-Help to send the email or
>provide assistance. I have included the BLT in this response, should any
>of them have any comments I will let you know.
>
>Could you please give us a time frame when this email response will
>begin? I want to make sure we have a chance to refresh our memories with
>the appropriate web pages.
>
>Thanks,
>Carol
>
>At 03:01 PM 1/18/2002 -0500, Rocklyn E. Clarke wrote:
>>Hi Carol,
>>
>>As you know, the MIT Central Printing Service (using InfoPrint Manager)
>>is now in production. You will probably also recall that this service
>>requires clients to provide cost object and delivery information (i.e.
>>building and room number) so that we can process their print jobs
>>properly. This is fairly straightforward for clients who submit jobs
>>from the web interface, since it requires them to provide this
>>information and stores it in a database. The process is slightly more
>>complicated for those clients who submit print jobs via lpr or klpr
>>however. They need to first use our web interface to provide the
>>required accounting and delivery information. Once this has been done,
>>the information from our database will be used for all of their
>>subsequent print jobs until they change it.
>>
>>In order to minimize the expense of providing this service we need to
>>minimize the number of lpr/klpr submissions for which accounting and/or
>>delivery information is unavailable. We believe that the best way to do
>>this is to send email to the "offending" clients. We have modified the
>>software that runs on the print server to send an email to the submitting
>>userid of any print job for which the required information is not
>>available. The email will appear to come from business-help@mit.edu and
>>will point clients to the appropriate web page to update their
>>information. It also directs them to you if they believe that they have
>>received the email in error. You will find a sample of the email below.
>>
>>Before we implement this change, we want to know if this will be
>>acceptable to the BLT. We believe that this will be a big help to us
>>without adding to your workload significantly. Please let us know what
>>you think.
>>
>>Sincerely,
>>Rocklyn E. Clarke
>>for the Enterprise Printing Delivery Team
>>
>>------------
>>
>>To: fbaars@mit.edu
>>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>>From: business-help@mit.edu
>>Date: Fri, 11 Jan 2002 10:18:29 -0500
>>Sender: root@pillage.mit.edu
>>
>>Hello,
>>
>>You are receiving this email because you apparently submitted a print job
>>to the MIT Central Printing Service
>>(http://web.mit.edu/is/help/printing/central/) which resulted in one or
>>more errors:
>>
>> Error: Missing cost object for user fbaars
>> Error: Missing building for user fbaars
>> Error: Missing room number for user fbaars
>>
>>Unless you have a valid cost object and a valid building and room number
>>in the print service database, your print job will require additional
>>work to be delivered properly and in a timely fashion. To ensure proper
>>handling and delivery, please go to the following URL and fill in the
>>information.
>>
>> https://pillage.mit.edu/accountinfo/accountinfo.html
>>
>>Filling in this information should enable you to print successfully. You
>>will not be charged for this printing service; the cost object is for
>>usage reporting.
>>
>>If you believe that you have received this email in error, please notify
>>the Business Liaison Team (BLT) at business-help@mit.edu or
>>617-252-1177. The information provided below will help them to resolve
>>the problem.
>>
>>--------------------------------------------------------------------------------
>>MIT Central Print Service Print Job Error Report (for use by BLT staff):
>>
>>User Name : fbaars
>>Host Name : housecall.mit.edu
>>Cost Object :
>>Building :
>>Room :
>>Original Queue : central-letter
>>Current Queue : central-letter
>>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>>Job Name : TestPage
>>
>>
>>
>>
>>--------------------------------------------------------------------------------
>
