[2207] in Enterprise Print Delivery Team
Can the BLT Handle Automated Email re Central Printing Errors?
daemon@ATHENA.MIT.EDU (Rocklyn E. Clarke)
Fri Jan 18 15:01:24 2002
Mime-Version: 1.0
Message-Id: <p05010401b86e28a3b274@[18.92.5.31]>
Date: Fri, 18 Jan 2002 15:01:22 -0500
To: "Wood, Carol J" <cwood@MIT.EDU>
From: "Rocklyn E. Clarke" <rclarke@MIT.EDU>
Cc: Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>,
"Goguen, Barbara J" <goguen@MIT.EDU>, r3-print@MIT.EDU
Content-Type: text/plain; charset="us-ascii" ; format="flowed"
Hi Carol,
As you know, the MIT Central Printing Service (using InfoPrint
Manager) is now in production. You will probably also recall that
this service requires clients to provide cost object and delivery
information (i.e. building and room number) so that we can process
their print jobs properly. This is fairly straightforward for
clients who submit jobs from the web interface, since it requires
them to provide this information and stores it in a database. The
process is slightly more complicated for those clients who submit
print jobs via lpr or klpr however. They need to first use our web
interface to provide the required accounting and delivery
information. Once this has been done, the information from our
database will be used for all of their subsequent print jobs until
they change it.
In order to minimize the expense of providing this service we need to
minimize the number of lpr/klpr submissions for which accounting
and/or delivery information is unavailable. We believe that the best
way to do this is to send email to the "offending" clients. We have
modified the software that runs on the print server to send an email
to the submitting userid of any print job for which the required
information is not available. The email will appear to come from
business-help@mit.edu and will point clients to the appropriate web
page to update their information. It also directs them to you if
they believe that they have received the email in error. You will
find a sample of the email below.
Before we implement this change, we want to know if this will be
acceptable to the BLT. We believe that this will be a big help to us
without adding to your workload significantly. Please let us know
what you think.
Sincerely,
Rocklyn E. Clarke
for the Enterprise Printing Delivery Team
------------
To: fbaars@mit.edu
Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
From: business-help@mit.edu
Date: Fri, 11 Jan 2002 10:18:29 -0500
Sender: root@pillage.mit.edu
Hello,
You are receiving this email because you apparently submitted a print
job to the MIT Central Printing Service
(http://web.mit.edu/is/help/printing/central/) which resulted in one
or more errors:
Error: Missing cost object for user fbaars
Error: Missing building for user fbaars
Error: Missing room number for user fbaars
Unless you have a valid cost object and a valid building and room
number in the print service database, your print job will require
additional work to be delivered properly and in a timely fashion. To
ensure proper handling and delivery, please go to the following URL
and fill in the information.
https://pillage.mit.edu/accountinfo/accountinfo.html
Filling in this information should enable you to print successfully.
You will not be charged for this printing service; the cost object is
for usage reporting.
If you believe that you have received this email in error, please
notify the Business Liaison Team (BLT) at business-help@mit.edu or
617-252-1177. The information provided below will help them to
resolve the problem.
--------------------------------------------------------------------------------
MIT Central Print Service Print Job Error Report (for use by BLT staff):
User Name : fbaars
Host Name : housecall.mit.edu
Cost Object :
Building :
Room :
Original Queue : central-letter
Current Queue : central-letter
Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
Job Name : TestPage
--------------------------------------------------------------------------------
