[2198] in Enterprise Print Delivery Team
Re: Fwd: Central Print Service Error Report:
daemon@ATHENA.MIT.EDU (Lynne E. Durland)
Thu Jan 17 15:58:17 2002
Message-Id: <5.0.2.1.2.20020117155847.03aa6a38@hesiod>
Date: Thu, 17 Jan 2002 15:59:20 -0500
To: "Rocklyn E. Clarke" <rclarke@MIT.EDU>,
Enterprise Printing Delivery Team <PRINTDEL@MIT.EDU>
From: "Lynne E. Durland" <durland@MIT.EDU>
In-Reply-To: <p05010402b86ce8b123f4@[18.90.5.224]>
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Much better,
again I just leave the bottom portion up to carol and company over in blt.
Lynne
At 03:54 PM 1/17/2002, Rocklyn E. Clarke wrote:
>Hi,
>
>Here's the next pass!
>
>Rocklyn
>
>------------
>
>To: fbaars@mit.edu
>Subject: Central Print Service Error Report: fbaars@housecall.mit.edu
>From: business-help@mit.edu
>Date: Fri, 11 Jan 2002 10:18:29 -0500
>Sender: root@pillage.mit.edu
>
>Hello,
>
>You are receiving this email because you apparently submitted a print job
>to the MIT Central Printing Service
>(http://web.mit.edu/is/help/printing/central/) which resulted in one or
>more errors:
>
> Error: Missing cost object for user fbaars
> Error: Missing building for user fbaars
> Error: Missing room number for user fbaars
>
>Unless you have a valid cost object and a valid building and room number
>in the print service database, your print job will require additional work
>to be delivered properly and in a timely fashion. To ensure proper
>handling and delivery, please go to the following URL and fill in the
>information.
>
> https://pillage.mit.edu/accountinfo/accountinfo.html
>
>Filling in this information should enable you to print successfully. You
>will not be charged for this printing service; the cost object is for
>usage reporting.
>
>If you believe that you have received this email in error, please notify
>the Business Liaison Team (BLT) at business-help@mit.edu or
>617-252-1177. The information provided below will help them to resolve
>the problem.
>
>--------------------------------------------------------------------------------
>MIT Central Print Service Print Job Error Report (for use by BLT staff):
>
>User Name : fbaars
>Host Name : housecall.mit.edu
>Cost Object :
>Building :
>Room :
>Original Queue : central-letter
>Current Queue : central-letter
>Spool File : /var/spool/printer/central-letter/dfA450housecall.mit.edu
>Job Name : TestPage
>
>
>
>
>--------------------------------------------------------------------------------
>
>
>
>
>
>At 2:52 PM -0500 1/17/02, Lynne E. Durland wrote:
>>Rocklyn,
>>
>>After the line about filling in ........ You should have a sentence to
>>the effect that you will not be charged for this printing service, the
>>cost object is for usage reporting. Or something along those lines. I
>>am not sure that the information included at the bottom will really be
>>helpful to the BLT, but will leave final say on that issue to them.
>>
>>I also think the language around "your job cannot be processed" could be
>>gentled, "your print will require additional work, to be delivered
>>properly and in a timely fashion. To ensure proper handling and
>>delivery, please go to the following url and fill in the information.
>>
>>At this point we are not rejecting the jobs, until we are I think this
>>would be a better approach. Or are we planning to turn the reject back
>>on with the implementation of this mail going back to the users?
>>
>>
>>Lynne
Lynne E. Durland
Information Systems
Database Services
W91-109
O: 617-258-5857
C: 617-293-8091
H: KB1FEM
"When one door of happiness closes, another opens; but often we look so
long at the closed door that we do not see the one which has been opened
for us."
--Helen Keller
