[2174] in Enterprise Print Delivery Team
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daemon@ATHENA.MIT.EDU (Bill Furtado)
Fri Jan 11 13:55:58 2002
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Date: Fri, 11 Jan 2002 13:49:02 -0500
To: printdel@MIT.EDU, franx.ntobias@mitvma.mit.edu, renea@MIT.EDU
From: Bill Furtado <furt@MIT.EDU>
Cc: furt@MIT.EDU
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>FYI,
>
>We came across a few problems during the printing of GL this past
>week that as a team we would like fixed, test, looked at, talked
>about, you get the idea. We are just trying to help this process go
>more smoothly and think this list should help.
>
>
>1) The page counts as the job was printing disappeared.
>
>2) Ripping sometimes takes up to 25 minutes, other times less than 5 minutes.
>Not getting a true picture from IPM on what the Job is doing, reload
>is not accurate.
>
> It would be a nice feature if we could tell which file was printing
>on which printer. We are just sitting there blind.
>
>3) Header pages disappeared during printing.
>
>Fixed by Lynne. It seems that with the Staff having access to the HT
>area some of the trays have been turned to the wrong setting. Is
>there a way this can become more secure ?
>
>5) Testing of both printers, printing at the same time.
>
>This area really needs some help.
>
> a) When releasing a job at W91 with the E19 printer already printing,
> the job sometimes queues behind the E19 printer.
> b) Printing different forms on the printers E19/W91 at the same time.
> c) IPM reporting jobs printed, but did they really print.
>
>There have been two instances were a client submitted a number of
>jobs, DOST printed just those jobs using both E19/W91 at the same
>time. The client was missing one job the first time and five jobs
>the second time. All jobs were found in retained queue as being
>printed.
>
>6) One last thing, jobs being left in the queue that either don't
>need to be printed, or are tests. It would be nice if when doing
>testing the files either are printed right away and the output
>picked up, or removed from the queue. It just gets a little
>confusing as to what needs to be printed.
>
>As a side note we will be contacting Jay Nickerson about suppling
>DOST with a count on the number of files to be processed each month.
>
>
>
>Bill Furtado
