[512] in magellan
Sponsor Satisfaction Survey
daemon@ATHENA.MIT.EDU (Greg Anderson)
Thu Sep 14 16:55:37 2000
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Date: Thu, 14 Sep 2000 16:55:35 -0400
To: magellan@mit.edu
From: Greg Anderson <ganderso@MIT.EDU>
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Good afternoon,
Indeed, the Sponsor Sat. survey is essentially unchanged at this
point since last posted to Magellan.
Thanks,
Greg
-------------
>Date: Mon, 28 Aug 2000 11:50:28 -0400
>To: magellan@MIT.EDU, delivery@MIT.EDU, integration-ptl@MIT.EDU
>From: Robert Ferrara <rferrara@mit.edu>
>Subject: Project Sponsor Satisfaction Snapshot Survey
>Cc: itlt, measures@MIT.EDU
>
> Hello Project Team Leaders,
>
>At the end of this message you will find the latest revision of the
>Sponsor Satisfaction Survey. It will be used in a different way than the
>other Customer Surveys planned for the next few months. In this one, the
>idea is that "Project" Process Directors (Greg, Susan, and Bob) would send
>a survey quarterly to each of the project sponsors. Among other uses, the
>tabulated returns would be one of our Process Metrics.
>
>Please note that Project Team Leaders and Team Members are not required to
>do anything regarding this survey, but we do want to make sure you are
>aware of it and how it will be used. We'd appreciate your thoughts at any
>time. There will be opportunity for group discussion of this and other
>process metrics at the next Project Leaders meeting, now planned for
>Friday September 22nd in W92 from 10-12.
>
>Cheers, Bob
>
>-------------------------------------------------------------------------------
>--------------------------------------------------------------------------------
>-
> PROJECT SPONSOR
>SATISFACTION SURVEY
>
>
>As part of Information Serviceís commitment to enhance the quality of
>services, you are invited to complete this Service Assessment
>Questionnaire. Please take a few minutes to share with us your feedback.
>
>
>1) The Project Team is completing the work on time.
>
> Needs Met Exceeded Not
> Improvement Expectations Expectations
>Applicable
>_______________________________________________________________________________
>____
> 1 2 3 4 5 NA
>
>2) The quality of work is excellent.
>_______________________________________________________________________________
>____
> 1 2 3 4 5 NA
>
>2) Staff provides sufficient opportunities to understand my
>requirements as the customer.
>_______________________________________________________________________________
>____
> 1 2 3 4 5 NA
>
>4) Staff asks effective questions to better understand the potential
>issues and uses involved.
>_______________________________________________________________________________
>____
> 1 2 3 4 5 NA
>
>5) I feel effectively involved in this project.
>_______________________________________________________________________________
>____
> 1 2 3 4 5 NA
>
>
>6) Overall satisfaction with the work underway.
>
> Very Dissatisfied Neither Satisfied Very Not
> Dissatisfied
>Satisfied Applicable
>_______________________________________________________________________________
>____
> 1 2 3 4 5 NA
>
>7) Please share any issues or concerns you have about this project
>and the work underway.
>________________________________________________________________________
>________________________________________________________________________
>________________________________________________________________________
>
>8) Please share any feedback or suggestions you would like to pass
>along to me as director or to the team.
>________________________________________________________________________
>_______________________________________________________________________
>________________________________________________________________________
