[482] in Kakapo Windows Team
[Kakapo] In need of some second-tier Windows help on a case
daemon@ATHENA.MIT.EDU (Oliver Thomas)
Thu Sep 23 16:57:32 2004
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From: Oliver Thomas <othomas@mit.edu>
Date: Thu, 23 Sep 2004 16:53:23 -0400
To: kakapo@mit.edu
Errors-To: kakapo-bounces@mit.edu
We have run into this problem on two machines that are members of a
Windows domain, although I believe neither is a member of WIN.MIT.EDU.
(We are currently waiting to hear back from the client with an actual
host name and detail on the machine--all we know is that it's in a
Windows lab on the 4th floor of building 3.) It also occurs on our call
center machines (Win2K), which are members of a stand-alone domain.
The problem occurs when trying to get certificates from IE. The error
is one generated by the MIT certificate server:
"Your browser failed to properly generate a key. Make sure you are
using a supported browsers version. Under certain circumstances your
installation of Windows may be damaged or not have a critical security
patch. In particular we have seen this problem crop up on systems that
do not have Microsoft patch Q323172 (Windows 2000 and Windows XP). The
patch may either be obtained via Microsoft Update, or the following URL
http://www.microsoft.com/windows2000/downloads/critical/q323172/."
We did of course check the obvious: both machines are up to date on
security patches. My current theory is that there may be a container
setting that can cause the same error that we used to see with the old
patch problems. I figured someone on Kakapo might know of the top of
their head.
Thanks,
Oliver
https://casetracker.mit.edu/caset/findcasecon.do?a=1&case_id=666534
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