[1151] in I/T Delivery
5ESS Upgrade and Replacement Project
daemon@ATHENA.MIT.EDU (Louise T. Keohane)
Thu May 8 12:31:59 2003
Message-Id: <5.1.0.14.2.20030508122906.02370b40@hesiod>
Date: Thu, 08 May 2003 12:30:10 -0400
To: delivery@mit.edu
From: "Louise T. Keohane" <lu@MIT.EDU>
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Project Name: 5ESS upgrade and replacement
Project Leader: Lu Keohane
Report Date May 6, 2003
Submitted by: Lu Keohane
Project Notebook URL: http://web.mit.edu/is/delivery/5ess/
Accomplishments in April 2003:
Continued to work with facilities (& Architecture) to redesign 6th floor=20
offices and the switchroom. To expedite the demolition/construction, the=20
entire 5E Operations team has been relocated temporarily within the=20
switchroom. We have moved into phase 2 of the construction and expect that=
=20
we will be able to move folks into their offices. There are things we=20
removed from this project (shelves, painting and floor and tile=20
replacement) due to the high cost of upgrading the fire alarm system. The=
=20
existing system was not up to code and therefore we lost two weeks of work=
=20
while new permits were filed.
Working with Marco Gomes from VDIST who is leading the wiring piece of this=
=20
project. Network and telephone drops are being installed for all offices=20
and reception area.
Continue to working collaboratively with Lawrence Livermore and Sandia=20
National Labs (other 5ESS owners with Lucent maintenance contracts) in=20
resolving issues regarding Lucent moving our 7x24 overseas without our=20
prior knowledge. All Tier I technical position have been removed in the=20
Denver reliability center and we have strongly discussed our dislike to=20
Lucent's lack of customer discussions/notification (We have one year left=20
on our original contract and LLNL/SNL had just started their first year of=
=20
a 7 year contract); disregard to the security and integrity of our systems=
=20
especially given our world events; lack of taking responsibility and=20
lastly, lack of alternative solutions offered since discovery of this major=
=20
change.
Next Month=92s plan:
Construction will continue throughout the month of May and expect, if all=20
goes well, to be complete in the June time frame.
Continue to explore the training options for technicians. There are a few=
=20
options: 1) perform in-house (suitcase) training, 2) do the self-taught CD=
=20
ROM training (not available for all classes) and/or 3) training from the=20
5ESS-2000 test facility in Florida.
*Note: We realize that a suitcase training class may benefit more TNS=20
staff but are also taking into account that there is a great value on some=
=20
classes (e.g. the maintenance, translations classes) to have hands-on with=
=20
a system that is operational but does not jeopardize service to customers.
Complete wiring installation
Move team from within the switchroom into their offices. [note: this move=
=20
will be computers and desks. "security" items will be moved after the=20
offices are secured (maybe an additional week).
Begin working on a strategy with the 5ESS support TL on training of CSR's=20
Operators and other TNS on the new features, and functions available on the=
=20
new 5ESS. After this training, we will devise a plan of action to=20
implementation, these features for all customers in the community.
Begin discussions with TNS director and Delivery director regarding a=20
official wrap-up process.
Move all swipe access.
Issues:
Evaluated and reevaluate the demolition/construction plans to maintain a=20
least-expensive-route while also maintaining optimum functionality for the=
=20
team and equipment. During our many meetings, we made modifications as=20
follows:
* color scheme was modified to one "MIT" color
* antique telephone display case was removed
* no shelves will be hung
* no new flooring (we will work on the asbestos tile removal at a later=
=20
time)
* no colors on doors
Key Learnings:
We have progressed up to and including the construction/design phase with=20
the help of others from other teams across I/S. In the past month,=20
Christine Cavanna was instrumental to us in the space redesign/construction=
=20
phases. All of her time and effort was deeply appreciated. Joe Collins=20
has been an integral part of this project from the start and looks forward=
=20
for this project to be wrapped up and completed. Joe is a valued anytime=20
and has been invaluable during this project.
We see the light at the end of the tunnel...
Thanks,
Lu
=BA=BF=BA
~
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<html>
Project Name: 5ESS upgrade and replacement<br>
Project Leader: Lu Keohane<br>
Report Date May 6, 2003<br>
Submitted by: Lu Keohane<br>
<font size=3D2>Project Notebook URL:
</font><a href=3D"http://web.mit.edu/is/delivery/5ess/"=
eudora=3D"autourl"><font size=3D2 color=3D"#0000FF"><u>h</a></font><a=
href=3D"http://web.mit.edu/is/delivery/5ess/" eudora=3D"autourl"><font=
face=3D"Arial Narrow, Helvetica"=
color=3D"#0000FF">ttp://web.mit.edu/is/delivery/5ess/</a><br><br>
</font><b>Accomplishments in April 2003:</u></b> <br><br>
Continued to work with facilities (& Architecture) to redesign
6<font size=3D1><sup>th</sup></font> floor offices and the
switchroom. To expedite the demolition/construction, the entire 5E
Operations team has been relocated temporarily within the switchroom. We
have moved into phase 2 of the construction and expect that we will be
able to move folks into their offices. There are things we removed
from this project (shelves, painting and floor and tile replacement) due
to the high cost of upgrading the fire alarm system. The existing
system was not up to code and therefore we lost two weeks of work while
new permits were filed. <br><br>
Working with Marco Gomes from VDIST who is leading the wiring piece of
this project. Network and telephone drops are being installed for
all offices and reception area. <br><br>
Continue to working collaboratively with Lawrence Livermore and Sandia
National Labs (other 5ESS owners with Lucent maintenance contracts) in
resolving issues regarding Lucent moving our 7x24 overseas without our
prior knowledge. All Tier I technical position have been removed in
the Denver reliability center and we have strongly discussed our dislike
to Lucent's lack of customer discussions/notification (We have one year
left on our original contract and LLNL/SNL had just started their first
year of a 7 year contract); disregard to the security and integrity of
our systems especially given our world events; lack of taking
responsibility and lastly, lack of alternative solutions offered since
discovery of this major change.<br><br>
<br>
<b><u>Next Month=92s plan:<br><br>
<br>
</u></b>Construction will continue throughout the month of May and
expect, if all goes well, to be complete in the June time frame.
<br><br>
Continue to explore the training options for technicians. There are
a few options: 1) perform in-house (suitcase) training, 2) do the
self-taught CD ROM training (not available for all classes) and/or 3)
training from the 5ESS-2000 test facility in Florida. <br>
*Note: We realize that a suitcase training class may benefit more
TNS staff but are also taking into account that there is a great value on
some classes (e.g. the maintenance, translations classes) to have
hands-on with a system that is operational but does not jeopardize
service to customers.<br><br>
Complete wiring installation<br><br>
Move team from within the switchroom into their offices.
[note: this move will be computers and desks.
"security" items will be moved after the offices are secured
(maybe an additional week).<br><br>
Begin working on a strategy with the 5ESS support TL on training of CSR's
Operators and other TNS on the new features, and functions available on
the new 5ESS. After this training, we will devise a plan of action
to implementation, these features for all customers in the
community.<br><br>
Begin discussions with TNS director and Delivery director regarding a
official wrap-up process.<br><br>
Move all swipe access.<br><br>
<b><u>Issues:<br><br>
</u></b><font size=3D2>Evaluated and reevaluate the demolition/construction
plans to maintain a least-expensive-route while also maintaining optimum
functionality for the team and equipment. During our many
meetings, we made modifications as follows:
<ul>
<li>color scheme was modified to one "MIT" color
<li>antique telephone display case was removed
<li>no shelves will be hung
<li>no new flooring (we will work on the asbestos tile removal at a later
time)
<li>no colors on doors
</ul><br>
<br>
</font><b><u>Key Learnings:</u></b> <br><br>
We have progressed up to and including the construction/design phase with
the help of others from other teams across I/S. In the past month,
Christine Cavanna was instrumental to us in the space
redesign/construction phases. All of her time and effort was deeply
appreciated. Joe Collins has been an integral part of this project
from the start and looks forward for this project to be wrapped up and
completed. Joe is a valued anytime and has been invaluable during
this project.<br><br>
We see the light at the end of the tunnel...<br><br>
<br>
<x-sigsep><p></x-sigsep>
Thanks,<br><br>
Lu<br><br>
<font color=3D"#0000FF">=BA</font><font color=3D"#800080">=BF</font><font=
color=3D"#0000FF">=BA<br>
</font> <font color=3D"#FF0000">~</font></html>
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