[625] in Tooltime
Re: my job
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Mon Dec 1 13:50:00 1997
Date: Mon, 1 Dec 97 13:49:48 EST
In-Reply-To: <199711262109.QAA09258@imagineer.MIT.EDU>
To: Nicholas S Howard <nhoward@MIT.EDU>, tooltime@MIT.EDU
From: Barbara Goguen <goguen@MIT.EDU>
Cc: help-super@MIT.EDU
At 4:09 PM -0500 11/26/97, Nicholas S Howard wrote:
>I am having serious trouble doing my job here. Monday I went to print out a
>log (log#87017) and on every (NT) machine I tried, clicking "print" or
>selecting print from the file menu to print this particular log crashed the
>program with the good old "application error Exception error: access
>violation.
After starting up Scopus, go to the File Menu, to Page Setup, and change
Simple Style=jusitified to Paginating Style=Layout. To save yourself from
crashing, you may wantto check this setting prior to issuing a print
request.
>I went to print through netscape but no one I could find knew the address. I
>was over fifteen minutes late to the client's office because I couldn't PRINT.
http://web.mit.edu/tooltime/www/help_main.html
>
>When are we going to have a reasonable way of printing logs?
Debi and others will be working on this as a priority. Her approach (I
think) is going to be to try to create a more reasonable, though probably
not beautiful Scopus printed page so that we will not have to rely on
NetScape for printing.
>(and NO netscape doesn't qualify. running netscape, finding the page, typing
>in the log number, finding out you're trying to use someone elses
>certificates,
>quitting netscape, creating a new profile, getting new certificates, finding
>the page, typing in the log# and printing with netscapes print manager to get
>something that takes more than twice the amount of pages it should is NOT an
>acceptable substitute to clicking "print" and getting a useful printout of
>the log.
>
>Then, today, I did a "find open" realized how useless it is to have summary
>as the last thing on the list and modified result set to put it in a more
>reasonable place. Decided to leave it on the screen and closed all of the
>found
>sets and it resulted in the same form of crash (access violation) I was unable
>to reproduce it, which makes it even worse.... a program that crashes
>RANDOMLY.
>
>Here it is, 4:00 and I haven't even begun to TOUCH a housecall log yet.
>
>The queue is at 430 and climbing for no other reason than this program.
Since the queue has been significantly higher than 430 in the past when we
were still using FileMaker, I dare say that a growth in the queue is not
solely the result of using the new tools. Yes, I know that the tools are
not in an ideal state yet, and that in some ways they make doing our jobs a
bit more difficult right now, but I continue to be confident that we will
get to a point in the not distant future when they will facilitate and
enhance rather than deter from our work.
>
>WHEN WILL ANYONE AT MIT LEARN TO CALL A SINKHOLE WHAT IT IS???
I'd be careful with this question if I were you...
Once again, I appreciate your willingness to share your thoughts. I just
wish you would try to do so in a way that was less antagonistic, less
demotivating. Believe it or not, we are all just as interested as you in
getting something that works well for the Help Desk staff, and for others
on whom we rely outside the Help Desk.
-Barbara
