[607] in Tooltime
Re: [computing-help@MIT.EDU: Log 100951: 5th-floor B56 offline /
daemon@ATHENA.MIT.EDU (Debi Fuchs)
Fri Nov 28 09:33:05 1997
In-Reply-To: <199711271818.NAA01101@marthas-vineyard.ne.mediaone.net>
Date: Fri, 28 Nov 1997 09:33:10 -0500
To: Ron Hoffmann <hoffmann@MIT.EDU>
From: Debi Fuchs <debi@MIT.EDU>
Cc: tooltime@MIT.EDU
Ron,
>Is there room for suggestions here?
Always...
>I think the note is good but I would love to see the signature change.
>The "process" isn't helping people, people are, and a process isn't a
>department (OK, now you know another of my pet peeves).
>
>Much as I hate the current trend in reengineering to abuse the word
>"team" I think it would be a better choice than "process". What say
>you?
I agree it isn't the process that is helping people...or at least that a
process can't really sign a letter, but I don't know that there's such a
thing as the "Support Team". Maybe the most accurate signature would be
"The Teams of the MIT Support Process". I feel like I'm in a Dilbert
cartoon even suggesting that. I thought "Computing Support Services" was a
good name, myself.
>ps. Tiny nit: the Welcome line ought to have a newline character
>in it somewhere (after the word "database"?) It's very long.
Steve?
>-Ron
>
>------- Start of forwarded message -------
>X-Database: Oracle
>Date: Thu, 27 Nov 1997 13:06:44 EST
>To: hoffmann@MIT.EDU
>From: computing-help@MIT.EDU
>Subject: Log 100951: 5th-floor B56 offline / packet flooding
>Reply-To: "computing-help 100951" <computing-help@MIT.EDU>
>
>Welcome to the new automated email interface to our call tracking
>database. Your email was assigned Log 100951 in our database.
>
> 1.) If this is a new case, please use the subject line above (which
> contains your log number) in any subsequent email regarding this case,
> so that we may track all related correspondence in one place.
>
> 2) If you were sending email regarding an existing case which already
> HAS a Log ID in our database, we will consolidate your case under one
> Log ID and send you an update at that time. In the meantime, please use
> the subject line above for any further correspondence regarding
> this case.
>
> Sincerely,
> The MIT Support Process
>...
>------- End of forwarded message -------
-------------
Debi Fuchs, Consultant
MIT Information Systems
Computing Help Desk Group
77 Massachusetts Avenue, 11-319
Cambridge, MA 02139
(617) 253-7812
debi@mit.edu
