[586] in Tooltime
Re: Bounced mail making logs
daemon@ATHENA.MIT.EDU (Michael L. Barrow)
Fri Nov 21 16:53:13 1997
Date: Fri, 21 Nov 1997 16:52:13 -0500
From: "Michael L. Barrow" <mlbarrow@MIT.EDU>
To: Barbara Goguen <goguen@MIT.EDU>
Cc: tooltime@MIT.EDU
In-Reply-To: "[577] in Tooltime"
[0577] daemon@ATHENA.MIT.EDU (Barbara Goguen) Tooltime 11/21/97 10:55 (12 lines)
Date: Fri, 21 Nov 97 10:54:51 EST
From: Barbara Goguen <goguen@MIT.EDU>
Hi, Steve and others. A problem with the email interface was brought to my
attention this morning. When a consultant sends mail to a customer, they
do so using a return address of computing-help rather than their individual
username. If the mail bounces for whatever reason, a new log gets created
in our database. For examples, take a look at 100392, 100393, and 100440.
Is there a way around this?
--[0577]--
How about the students send mail from themselves and just set the
reply-to to computing-help@mit.edu. That way, the errors would go to the
address in the "From" field, but client replies would go to the
database. Or, you could config the helpdesk machines such that the From
address was "computing-help-admins", or something, and the reply-to
would be set to "computing-help."
As a customer, I hate getting email from "computing-help." I prefer to
get it from a person so that there's accountability -- an audit trail. I
say this b/c we've received a couple of msgs to network@mit.edu from
computing-help that had errors, etc. But there was no consultant's name
on the record, so I couldn't correct them, etc.
-- michael
