[582] in Tooltime
Re: Bounced mail making logs
daemon@ATHENA.MIT.EDU (Barbara Goguen)
Fri Nov 21 11:45:47 1997
Date: Fri, 21 Nov 97 11:45:38 EST
In-Reply-To: <v03007802b09b6b70f3b6@[18.177.1.22]>
To: Steven Wade Neiterman <wade@MIT.EDU>, tooltime@MIT.EDU
From: Barbara Goguen <goguen@MIT.EDU>
We would need to reroute to helpsuper so that we would know that the
customer never received the email we sent.
At 11:48 AM -0500 11/21/97, Steven Wade Neiterman wrote:
>I could look for the string <MAILER-DAEMON@MIT.EDU> as the from field and
>not insert this into the database.
>
>Question: If we do not insert this into the database, do we just throw the
> message away? Do we reroute it to helpsuer?
>
>..Steve
>
>At 10:54 AM -0500 11/21/97, Barbara Goguen wrote:
>>Hi, Steve and others. A problem with the email interface was brought to my
>>attention this morning. When a consultant sends mail to a customer, they
>>do so using a return address of computing-help rather than their individual
>>username. If the mail bounces for whatever reason, a new log gets created
>>in our database. For examples, take a look at 100392, 100393, and 100440.
>>Is there a way around this?
