[521] in Tooltime
Re: locked logs
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Sun Nov 16 11:32:04 1997
In-Reply-To: <v03110700b09402506180@[18.81.0.181]>
Date: Sun, 16 Nov 1997 23:35:04 -0400
To: Peter Ragone <pragone@MIT.EDU>
From: Steven Wade Neiterman <wade@MIT.EDU>
Cc: tooltime@MIT.EDU
Thanks for pointing this out. I also noticed the problem.
There is a group name called "Career". Anyone assigned to this group (the
thinking last year was that full time consultant staff would have this
access) can unlock records. If you see the "All Locks" button, it means
you have this access.
When using the "All Locks" button, you get a result set of all records that
are locked. Selecting a locked record brings the record into display on
the main screen. At that point you can hit the Clear button to clear the
lock on the record. Each locked record needs to be cleared one at a time.
Here is what I propose. Let's run a SQL statement once each night to
unlock all currently locked records.
..Steve
At 8:57 PM -0500 11/15/97, Peter Ragone wrote:
>Hi Steve,
>
> Well, it looks like you've been working some long hours. Thanks for moving
>the databases over.
>
> I have a question about the locked logs. I can't remember who knows how to
>unlock logs. Is it someone at the helpdesk? I discovered this late on
>Friday when I noticed that there were about 6 or so logs that are 'locked'
>or at least come up as being locked when I press the 'All Locks' button on
>the main Helpdesk screen.
>
> I'm sure we'll need to have the ability to unlock records on Monday
>because people will be logging out of records in all sorts of ways.
>
>-Peter
