[509] in Tooltime
Re: Confirmation of Email received
daemon@ATHENA.MIT.EDU (Debi Fuchs)
Fri Nov 14 10:45:13 1997
In-Reply-To: <v03007807b0921ce6f25f@[18.177.1.22]>
Date: Fri, 14 Nov 1997 10:45:25 -0500
To: Steven Wade Neiterman <wade@MIT.EDU>
From: Debi Fuchs <debi@MIT.EDU>
Cc: tooltime@MIT.EDU
Hi Steve,
I was saying temporarily, because of possibility #2. I think a significant
portion of our email will result in the reaction of "Hey, but I already
have a log number for this case: 80234. Why do I now also have log ID
100023????"
I guess we can leave off the word temporarily. I think the explanation in
#2 is enough.
I did include a reply message at the bottom. Perhaps we should replace the
words "be sure use" with "continue to use" in the text I sent.
Cheers,
-Debi
------
>Done.
>
>I am not sure I understand the word temporarily. To me, it means that I
>will get a new logid number at some point. Kinda like a temporarily
>license.
>
>Also, what should the "reply" message say? If you reply with an existing
>logid, then it seems we can skip the second line for replies.
>
>Anyway, here is what it currently looks like:
>
>Date: Fri, 14 Nov 1997 10:15:57 EST
>To: wade@MIT.EDU
>From: blue@MIT.EDU
>Subject: blue has assigned you logid 100190
>Reply-To: "blue 100190" <blue@MIT.EDU>
>
>Welcome to the new automated email interface to our call tracking database.
>Your email was temporarily assigned Log ID 100190 in our database.
>
> 1.) If this is a new case, please use the subject line above (which
> contains your log number) in any subsequent email regarding this case,
> so that we may track all related correspondence in one place.
>
> 2) If you were sending email regarding an existing case which already
> HAS a Log ID in our database, we will consolidate your case under one
> Log ID and send you an update at that time. In the meantime, please use
> the subject line above for any further correspondence regarding
> this case.
>
> Sincerely,
> The MIT Support Process
>
>
>At 9:59 AM -0500 11/14/97, Debi Fuchs wrote:
>>Babs,Steve,
>>
>>How about the following? Steve, you are able to include a log number in the
>>first sentence, right, just not a mailing list name?
>>
>>Cheers,
>>-Debi
>>
>>================================================================
>> To: [original sender]
>> Cc: [everyone the original message went to (except the mailing list
>>itself)]
>> Reply-To: [mailing list from which the log was generated]
>> Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
>> the original subject)
>>
>>
>> Welcome to the new automated email interface to our call tracking database.
>> Your email was temporarily assigned Log ID XXXXXX in our database.
>>
>> 1.) If this is a new case, please use the subject line above (which
>> contains your log number) in any subsequent email regarding this case,
>> so that we may track all related correspondence in one place.
>>
>> 2) If you were sending email regarding an existing case which already
>> HAS a Log ID in our database, we will consolidate your case under one
>> Log ID and send you an update at that time. In the meantime, please use
>> the subject line above for any further correspondence regarding
>> this case.
>>
>> Sincerely,
>> The MIT Support Process
>>
>>
>> -----------
>> [Include original email here].
>>================================================================
>>
>>
>>For confirmation of additional messages which are associated with an
>>EXISTING LOG, how about the following:
>>================================================================
>> To: [original sender ONLY]
>> Reply-To: [mailing list from which the log was generated]
>> Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
>> the original subject)
>>
>>
>> Welcome to the new automated email interface to our call tracking database.
>> Your email was added to Log ID XXXXXX in our database.
>>
>> Please be sure use the subject line above (which contains your log
>> number) in any subsequent email regarding this case, so that we may
>> track all related correspondence in one place.
>>
>> Sincerely,
>> The MIT Support Process
>>
>>
>> -----------
>> [Include original email here].
>>================================================================
>>
>>
>>-------------
>>Debi Fuchs, Consultant
>>MIT Information Systems
>>Computing Help Desk Group
>>77 Massachusetts Avenue, 11-319
>>Cambridge, MA 02139
>>(617) 253-7812
>>debi@mit.edu
-------------
Debi Fuchs, Consultant
MIT Information Systems
Computing Help Desk Group
77 Massachusetts Avenue, 11-319
Cambridge, MA 02139
(617) 253-7812
debi@mit.edu
