[508] in Tooltime
Re: Confirmation of Email received
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Fri Nov 14 10:20:22 1997
In-Reply-To: <v03020901b09210ea6d3f@[18.81.0.229]>
Date: Fri, 14 Nov 1997 10:24:41 -0500
To: Debi Fuchs <debi@MIT.EDU>, goguen@MIT.EDU
From: Steven Wade Neiterman <wade@MIT.EDU>
Cc: tooltime@MIT.EDU
Done.
I am not sure I understand the word temporarily. To me, it means that I
will get a new logid number at some point. Kinda like a temporarily
license.
Also, what should the "reply" message say? If you reply with an existing
logid, then it seems we can skip the second line for replies.
Anyway, here is what it currently looks like:
Date: Fri, 14 Nov 1997 10:15:57 EST
To: wade@MIT.EDU
From: blue@MIT.EDU
Subject: blue has assigned you logid 100190
Reply-To: "blue 100190" <blue@MIT.EDU>
Welcome to the new automated email interface to our call tracking database.
Your email was temporarily assigned Log ID 100190 in our database.
1.) If this is a new case, please use the subject line above (which
contains your log number) in any subsequent email regarding this case,
so that we may track all related correspondence in one place.
2) If you were sending email regarding an existing case which already
HAS a Log ID in our database, we will consolidate your case under one
Log ID and send you an update at that time. In the meantime, please use
the subject line above for any further correspondence regarding
this case.
Sincerely,
The MIT Support Process
At 9:59 AM -0500 11/14/97, Debi Fuchs wrote:
>Babs,Steve,
>
>How about the following? Steve, you are able to include a log number in the
>first sentence, right, just not a mailing list name?
>
>Cheers,
>-Debi
>
>================================================================
> To: [original sender]
> Cc: [everyone the original message went to (except the mailing list itself)]
> Reply-To: [mailing list from which the log was generated]
> Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
> the original subject)
>
>
> Welcome to the new automated email interface to our call tracking database.
> Your email was temporarily assigned Log ID XXXXXX in our database.
>
> 1.) If this is a new case, please use the subject line above (which
> contains your log number) in any subsequent email regarding this case,
> so that we may track all related correspondence in one place.
>
> 2) If you were sending email regarding an existing case which already
> HAS a Log ID in our database, we will consolidate your case under one
> Log ID and send you an update at that time. In the meantime, please use
> the subject line above for any further correspondence regarding
> this case.
>
> Sincerely,
> The MIT Support Process
>
>
> -----------
> [Include original email here].
>================================================================
>
>
>For confirmation of additional messages which are associated with an
>EXISTING LOG, how about the following:
>================================================================
> To: [original sender ONLY]
> Reply-To: [mailing list from which the log was generated]
> Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
> the original subject)
>
>
> Welcome to the new automated email interface to our call tracking database.
> Your email was added to Log ID XXXXXX in our database.
>
> Please be sure use the subject line above (which contains your log
> number) in any subsequent email regarding this case, so that we may
> track all related correspondence in one place.
>
> Sincerely,
> The MIT Support Process
>
>
> -----------
> [Include original email here].
>================================================================
>
>
>-------------
>Debi Fuchs, Consultant
>MIT Information Systems
>Computing Help Desk Group
>77 Massachusetts Avenue, 11-319
>Cambridge, MA 02139
>(617) 253-7812
>debi@mit.edu
