[492] in Tooltime
Confirmation of Email received
daemon@ATHENA.MIT.EDU (Debi Fuchs)
Wed Nov 12 12:09:40 1997
Date: Wed, 12 Nov 1997 12:09:48 -0500
To: goguen@MIT.EDU, wade@MIT.EDU
From: Debi Fuchs <debi@MIT.EDU>
Cc: tooltime@MIT.EDU
Hi Babs and Steve,
On Monday I looked at the questions submitted via email on Sunday Although
there were a total of 3 threads among the 6 questions submitted, 6 new logs
were created. I think it is very important that we have a mechanism to
notify all recipients of the original message that a log has been created
in our database and that one should reply to database response message, not
directly to the original message.
Barbara is planning to compose that message. Barbara, I know you're busy
this week, so I'll take a crack and you can either modify mine, or make up
a different message yourself. How about the following:
================================================================
To: [original sender]
Cc: [everyone the original message went to (except the mailing list itself)]
Reply-To: [mailing list from which the log was generated]
Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
the original subject)
The following email, sent to [mailing list name]@mit.edu, was assigned Log
ID XXXXXX in our database. Please include the text "Log XXXXXX" in the
subject
line of any subsequent email regarding this topic, and be sure to include
[mailing list name]@mit.edu in the "To" or "CC" field. In this way, all
information
regarding this topic may be tracked in our database.
Alternately, you may simply choose to reply to THIS message, rather than
the original.
Sincerely,
The MIT Support Process
-----------
[Include original email here].
================================================================
For confirmation of additional messages which are associated with an
EXISTING LOG, how about the following:
================================================================
To: [original sender ONLY]
Reply-To: [mailing list from which the log was generated]
Subject: Log XXXXXXX: blah blah blah blah blah (where the "blahs" are
the original subject)
The following email, sent to [mailing list name]@mit.edu, was added to Log
ID XXXXXX in our database. Please be sure to include the text "Log
XXXXXX" in
the subject line of any subsequent email regarding this topic, and be
sure to include
[mailing list name]@mit.edu in the "To" or "CC" field. In this way, all
information
regarding this topic may be tracked in our database.
Sincerely,
The MIT Support Process
-----------
[Include original email here].
================================================================
Hope this helps,
-Debi
-------------
Debi Fuchs, Consultant
MIT Information Systems
Computing Help Desk Group
77 Massachusetts Avenue, 11-319
Cambridge, MA 02139
(617) 253-7812
debi@mit.edu
