[46] in Tooltime
FYI...
daemon@ATHENA.MIT.EDU (Ray Charbonneau)
Tue Mar 12 11:03:59 1996
To: tooltime@MIT.EDU
Date: Tue, 12 Mar 1996 11:03:41 EST
From: "Ray Charbonneau" <rcharbon@MIT.EDU>
(from http://198.105.232.4:80/support/ClarifyPressRelease.htm)
Microsoft Selects Clarify for Mission-Critical Customer-Support
Environment
Clarify Delivers Service Management System Behind New
Microsoft Support Offerings: AnswerPoint and Service Advantage
SAN JOSE, Calif. - March 11, 1996 - Clarify Inc. and Microsoft Corp.
today jointly announced that Clarify is supplying the customer-service
management system for Microsoft's recently announced support programs.
Valued at $2.8 million, the contract represents the industry's
largest vendor-supplied implementation of client-server customer-support
solutions based on the Microsoft Windows 95 and Windows
NTP operating systems and the SQL ServerP database management system.
Clarify's customer-support solution enables Microsoft to achieve its
strategic goal of providing proactive assistance to customers, such as
large multinational corporations that are deploying mission-critical
business systems using the full range of Microsoft products, including
the BackOfficeP integrated family of server software, Windows 95 and
Microsoft development tools. With Clarify technology, Microsoft is
better able to provide customers global, around-the-clock account
management, affording consistent and integrated support.
...
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Ray Charbonneau | MIT Library Systems
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Somerville (MA) Running Club:
http://web.mit.edu/rcharbon/Public/www/src.html
