[405] in Tooltime
Scopus Macintosh status
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Wed Sep 3 08:00:31 1997
Date: Wed, 3 Sep 1997 08:04:00 -0400
To: tooltime@MIT.EDU
From: Steven Wade Neiterman <wade@MIT.EDU>
This is Scopus response to the Macintosh client, where we reported some
application crashes (see second mail message enclosed).
Before we reformat hard drives and all the other stuff mentioned, I would
be interested if we can duplicate the problems with further testing on
different Macintosh's. I would try to increase the VM Ram and see what
happens.
..Steve
--------------------------------------------------------------------------
From: Dennis Dallin <ddallin@scopus.com>
To: Steven Wade Neiterman <wade@MIT.EDU>
Cc: Michael Yin <myin@scopus.com>, Allan Hoeltje <ahoeltje@scopus.com>
Subject:
Date: Tue, 2 Sep 1997 18:03:49 -0700
X-Priority: 3
Steven - based on our phone conference, I've come up with the following
plan of action:
> 1) Select a single PowerMacintosh with 32 MB of physical RAM to
> serve as the test machine.
>
> 2) Reformat the hard drive with a current version of a hard
> drive formatting utility to eliminate any issues caused by old hard
> disk drivers.
>
> 3) Install either System 7.5.5 or 7.6.1. 7.6.1 is the preferred
> OS version, but since we haven't had problems with 7.5.5, the earlier
> version should be sufficient. Configure the virtual memory so that
> the machine has 64 MB of total memory and restart it.
>
> 4) Install the latest version of the Scopus client.
>
> 5) Install Netscape, Eudora and any other standard MIT
> applications and utilities. Record the extensions and control panels
> installed by each. Restart the client machine.
>
> 6) Test Scopus with no other apps running. We're looking
> specifically to see if cases can be inserted and modified, and if
> windows can be rapidly resized and moved over and over again. After
> testing, restart the client machine.
>
> 7) Open several other applications (Netscape, Eudora, etc.)
> along with Scopus and repeat the testing.
>
> 8) If crashes were encountered in either step 6) or 7), we're
> going to need to do some extension troubleshooting before concluding
> that there's anything wrong with Scopus.
>
> Depending on the results, will determine our next step. Do you know
> when you can perform this testing and have the results? We need to
> determine why the machine crashes before we can fix it and if a
> combination of extensions are causing the crash. Since we can't
> duplicate the problem we need to step back and establish a clean test
> environment.
>
-------------------
Mime-Version: 1.0
Date: Fri, 22 Aug 1997 16:10:21 -0400
To: wade@MIT.EDU
From: Barbara Goguen <goguen@MIT.EDU>
Subject: Scopus Mac client testing
I asked a couple of HD staff to do some testing of the Mac client today. I
asked that they start with nothing running, load Scopus only. Add a new
record, look up a record, modify a record.
Add one additional application (NetScape, Eudora, wordprocessor, whatever),
keep note of what they add. Then add new record, look up a record, modify
a record.
Keep doing this and keep good notes.
Here are the responses I received. (I am relaying from handwritten notes,
so I am having to do some interpretation...)
------------------------
Consultant 1: Machine with 65MB memory
With Scopus only running:
Was able to find and open existing log
Searching for all Eudora logs seemed to make it hang (clock not moving) -
Cmd . fixed it.
Was able to modify existing log
With Scopus running, started Telnet:
Read email (Athena mail over telnet connection?)
Created new log
Tried "history only" search for Eudora logs (clock not moving again) -
Cmd . fixed it.
Modified a record
With Scopus and Telnet running,started Eudora:
Did directory search
Found log with consultant's name and updated it.
With Scopus, Telnet and Eudora running, started MacDiscuss 1.1:
Read emails
Copied 1 email into a new log in Scopus successfully
Did find log by phone number and it worked.
Modified found record.
With Scopus, Telnet, Eudora and MacDiscuss running, started NetScape:
Read through a couple of web pages
Created a new log
Found log based on email address.
Modified a log
With Scopus, Telnet, Eudora, MacDiscuss and NetScape running started MS Word:
Worked on a word document, changed a couple of fonts
Tried to play with print settings, but when she went to "file" computer
froze.
Cmd . gave a bomb and said "Sorry system error occurred."
Force Quit (Cmd Opt Esc) did not work
Had to do cold boot.
General notes from Consultant 1:
Annoyed by everything in caps, (all client info converted to caps)
Annoyed by long list of Mac models - list is too long to scroll through.
Takes more time than just entering manually.
Liked that it would not let you save/exit without anything in the hardware
field.
---------------------------
--------
Consultant 2: machine with 32 MB memory, Vm set to 42.6
With Scopus only running:
Created new log, typed in phone number, lookup failed
Did lookup on email, crashed
rebooted
Trashed all Oracle, Sql*Net and Scopus files and did a clean reinstall
With Scopus only running:
Created new log, found existing log, updated existing log
With Scopus and Eudora running:
Created log, Saved.
Upon Exit log, system crashed.
With Scopus running tried to start up NetScape.
Was told not enough memory.
With Scopus and Eudora running:
Checked mail
Was unable to get Scopus to find existing logs. First coming back with
none found.
Tried to find on her own log #, Scopus crashed.
