[370] in Tooltime
Filemaker data on production database
daemon@ATHENA.MIT.EDU (Lynne E. Sousa)
Tue Jan 14 14:08:19 1997
Date: Tue, 14 Jan 1997 14:06:33 -0500
To: Wade@MIT.EDU
From: "Lynne E. Sousa" <sousa@MIT.EDU>
Cc: plee@MIT.EDU, tooltime@MIT.EDU
Steve,
I was just looking around at the filemaker data you loaded on the production
database. I originally was looking at the hardware mac/macintosh mismatch,
but discovered there are logs that should be closed with a status of new and
one log that at best should be marked taken but has status of new.
This log that should be taken also concerns me because I think the person
who is in the taken field is no longer associated directly with the help desk.
I am concerned that if 4 four such logs are in the database how many others
are in a similar funky state, which could cause a false reading in the
pending numbers for the help desk but could also initiate callbacks to
clients about things that have been resolved for more than a year.
Lynne
Lynne E. Sousa
Delivery and Integration Processes
E19-365
258-5857
If you want a thing done well, get a couple of old broads to do it.
- Bette Davis
