[133] in Tooltime
FWD: Tooltime business rule review
daemon@ATHENA.MIT.EDU (Steven Wade Neiterman)
Thu Jun 13 08:28:32 1996
Date: Thu, 13 Jun 1996 08:30:28 -0400
To: tooltime@MIT.EDU
From: wade@MIT.EDU (Steven Wade Neiterman)
Below are notification and escalation rules from Lynne. We need to review
these rules, reach consensus, resolve issues (e.g. how many days of no
activity should take place before a log is escalated) and decide on
priority for release (e.g. 1.0, 2.0, etc.).
Additional business rules for discussion are as follows:
- Should we allow updates to a closed log, if so, who would see the changes
since reports and searchs generally do not go against a log of closed
status.
- Should we allow a closed log to be reopended with the same log number, or
should a closed log get a new log number if it needs to be reopended.
>Content-Type: text/plain
>Date: Wed, 12 Jun 1996 16:26:45 -0400
>To: wade@MIT.EDU
>From: "Lynne E. Sousa" <sousa@MIT.EDU>
>Subject: Escaltions stuff
>
>Notifications/Escalation=92s:
>For notifications I am thinking email initially. We do need to discuss wha=
t
>the email should contain.
>
>When a child network installation record is saved for the first time the
>system should send email to Endriga and Stephanie.
>Logs touched x number of times, but not changed should send email to the
>queue managers(?)
>New log set to mainframe should send email to MITHELP (?) (or anger, sousa,
>cwood)
>A log changed to category of housecall should send email to the housecall l=
ist
>A log scheduled for a housecall should:
>=B7 email to the housecall list,
>=B7 the person scheduled
>=B7 be added to a "to do" list/my pending items for the person scheduled
>Logs untouched for x number of days should send email to the queue
>management(?)
>Midas record set to pending should send email to bob hart
>ADSM record in pending state for x days, or at a point in the month should
>notify mainframe(?)
>Frozen logs should be changed back to pending on the date in the frozen
>until field or closed on the date if the check box is checked.
>The buttons for netinstall, housecalls and mainframe will only be active
>when that Call Category has been chosen. TCL will need to be written for
>this and also for the clear, find and other affected actions.
>A record in the main log section cannot be closed if there is an open child=
.
>
>First pass at required fields:
>At time of first save, if status is not closed:
>Name, and the autofill information associated with this field (?)
>Hardware
>Call Queue
>Summary
>Call Category
>Method
>
>At time of closure if quickie button is used:
>Method - default to phone
>call queue
>Hardware (we will add an entry in pick list of N/A for non hardware related
>quickies)
>
>A couple of thoughts on the tabbed forms:
>If master card is chosen in housecalls, require entry in expiration date
>If mainframe, need password, require entry in userid field.
>Lynne E. Sousa
>Consultant
>Client Services
>
>
