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To: sapr3-soft@MIT.EDU Date: 22 Sep 1999 10:58:32 -0500 From: Eric Scherer <wsp-ag@swissonline.ch> (by way of SAP Moderator <sap-request@realtimeusa.com>) Message-Id: <7saub8$a90@nexus.netconcepts.com> Mime-Version: 1.0 Content-Type: text/plain; charset=unknown-8bit Content-Transfer-Encoding: 8bit Dear Larry End-user training for sure is one of the most neglected fields in SAP implementation. We have been trying some of the tools provided (e.g. SAP Austria CBT CD) and did not find them to useful. To our conclusion all CBT tools currently existing could be either used for (1) end-user training at a very early stage (GUI, basic functions and archticture), (2) key-user training (as replacement for the official SAP courses). To provide more efficiency for a specific company, end-user training must be company-specific. He we developed an approach so easy it can not be sold (but told) by combining SAP screenshoots (in Powerpoint) with Living Flow Charts (in ABC Flow Charter). The focus is process training and process awareness: the user navigates thru the process using ABC Flow Charter and call for screenprints and process description where he is interested. We have add a "tips & tricks" and "comment" box, which is open to all user to provide their experience and insights. In our projects we use this "tool" in combination with classroom teaching, work front training and simulation games. As experience show, it realy increases productivity. Hope this might be of interest. Eric -- Eric Scherer Dr. sc. techn. intelligent systems solutions (i2s) GmbH Stampfenbachstr. 159 CH 8006 Zürich Switzerland Tel. +41-1-360.51.30, Fax +41-1-360.51.32 e-mail: wsp-ag@swissonline.ch
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