[171] in sapr3-soft
Use of Customer Hierarchies in SAP for Dunning/Tracing
daemon@ATHENA.MIT.EDU (Jim Miron)
Sat May 3 18:58:59 1997
To: sapr3-soft@MIT.EDU
Date: 3 May 1997 18:52:46 -0400
From: Jim Miron <jim.miron@sympatico.ca> (by way of SAP Moderator <sap-request@realtimeusa.com>)
We are a Canadian company who is implementating SAP R/3, our current
customer accounts receivable structure revolves around a 7 digit main
and sub account number with credit management being done at the main
account level (first 5 digits) and dunning/tracing done from the sub
(next 2 digits).
Our current thinking is to store the credit information at the PAYOR
level and the dunning/tracing info at the BILL-TO level as we don't
necessarily trace our customers for payment at the PAYOR level. While we
manage the overall credit exposure for a customer, the activity of
tracing for payment may involve contacting many persons on different
schedules (i.e. plant A pays well for company 123 Inc but plant B for
the same customer requires more frequent "reminders"). Our problem is
that the AR module of SAP doesn't store BILL-TO information.
We have been told by our consultants that either Alternate-PAYOR or
Customer hierachies could be used to resolve the problem but we can't
find anything in the documentation to support this (some stuff in the SD
module but only relating to pricing procedures and the like).
Has anyone in the group had the same or a similar problem and what was
the solution adopted?
Any help would be greatly appreciated. Thanks.
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