[6320] in s-news-athena
expensive S+ manuals and upgrades
daemon@ATHENA.MIT.EDU (alejandro munoz del rio)
Mon Jan 30 19:23:15 1995
Date: Mon, 30 Jan 95 17:49:50 -0600
From: munoz@stat.wisc.edu (alejandro munoz del rio)
To: rich@statsci.com, mktg@statsci.com
Cc: s-news@utstat.toronto.edu
In-Reply-To: <m0rZ5Ip-0000EfC@snidely.statsci.com> (rich@statsci.com)
Rich Calaway (rich@statsci.com) writes:
[...]
> We want our documentation to be clear, complete, accurate, and useful.
> Whenever we fail to meet any of those goals, please let us know.
I wish "affordable" were another goal. The set of five soft-bound
manuals cost $162.50!
I also wonder about Statsci's upgrade policy. In their current set up
I need to have software maintenance (SM) to get the new releases. If
my SM lapses and I want upgrades, I have to pay SM for the coming year
*and* pay "back maintenance", half of the SM for the period I was not
covered, which amounts to paying for something I didn't even use. Why
doesn't Statsci charge $X for support and $Y for an upgrade and keep
these two separate? I bet a sizeable number of users never call S+
support, so why should we be forced to pay for it?
Frustrated and with an increasingly lighter wallet,
alejandro
---
alejandro munoz-del-rio AB13 Russell Labs home: (608) 233-5631
munoz@stat.wisc.edu 1630 Linden Dr. Rm. 120 work: 263-0853
Stats Dept, UW-Madison Madison, WI 53706 fax: 262-9922
