[64] in Open-Software-Foundation-News
OSF Customer Services Newsletter - October Issue
daemon@ATHENA.MIT.EDU (OSF Corporate Communications)
Fri Oct 28 19:04:01 1994
Resent-From: Bill Cattey <wdc@MIT.EDU>
Resent-To: osf-news-mtg@menelaus.LOCAL
To: newsnug@osf.org
Reply-To: newsnug@osf.org
Date: Fri, 28 Oct 1994 15:04:58 -0400
From: OSF Corporate Communications <corpcom@osf.org>
To: OSF Members
From: Natalie Tarbet, OSF Customer Service
Date: October 28, 1994
********************************************************
OSF CUSTOMER SERVICE NEWSLETTER
********************************************************
Welcome to the fifth edition of the Open Software
Foundation's Customer Service Newsletter. This
electronic bulletin is sent to you on a bi-monthly basis
and contains synopses of the latest events in OSF's
Educational, Professional and Systems Engineering
organizations. Also included are the public training
schedules for both OSF and its Business Partners
worldwide.
All telephone numbers and addresses for OSF Customer
Service personnel are listed on the last page of the
Newsletter.
*******************************************************
OSF PROFESSIONAL SERVICES
*******************************************************
DCE Application Development and Implementation Service
OSF ProfessionaL Services delivers OSF DCE application
development to customers either as an initial proof-of-
concept or full-scale deployment of production-quality
DCE solutions. DCE development can take place at the
customer site or here at OSF (or both) with access to
OSF via the Internet.
Although DCE development can be more complex than
standard COBOL or C development, it still follows an
analysis and design approach but with emphasis on Rapid
Application Development (RAD) for end-users. To this
end, this service is intended to jump start development
of DCE applications for customers wanting to take
advantage of DCE's unique set of integrated
capabilities.
Both proof-of-concept and mission-critical applications
are designed and built quickly using the best available
client/server tools (which OSF can help specify) in
conjunction with DCE. Customers can choose to have
these DCE applications developed as self-contained
solutions or they can have them fully integrated into
their existing environments in conjunction with
relational data base and OLTP components.
These DCE applications can run in virtually any
client/server configuration ranging from Windows PC
clients to MVS servers. OSF will work with the
customer to develop robust and reliable applications to
address business requirements. OSF can either co-develop
these applications with the customer or build them to
the customer's specifications.
For further information, please contact Tom Klejna, OSF
Professional Services.
DCE REMOTE APPLICATION DEVELOPMENT LABORATORY SERVICES
OSF Professional Services is pleased to be able to offer
remote DCE laboratory services to companies developing,
testing, and evaluating DCE applications. OSF Systems
Engineering maintains a modern heterogeneous computing
environment running some of the latest vendor
implementations of OSF's DCE technology. Use of the DCE
lab is the perfect complement to OSF's consulting and
training services as an aid to accelerating DCE
application deployment. Lab services are available as
part of custom Professional Services contracts. Unique
laboratory configurations can be quoted as an optional
service.
Remote Application Development Service Description
---------------------------------------------------
This service includes Wide Area Network (WAN) access to
a heterogeneous, DCE engineering environment (comprised
of a variety vendor platforms, DCE implementations and
products). This engineering environment, which includes
a testing facility, is designed to enable software
engineers and application developers to work
interactively with OSF's seasoned engineering resources
to diagnose DCE-related products' interoperability,
to test newly developed DCE applications on a variety of
platforms and to test existing DCE applications on new
releases of DCE. OSF will work with each customer to
schedule access to the lab resources and support custom
lab configurations.
Objectives of Service
----------------------------
The remote laboratory service supports a variety of
customer objectives, including but not limited to:
- the rapid development and testing of DCE applications
- the simulation of heterogeneous computing
environments for application and tools testing
- system testing or diagnostics of a participating
vendor's product(s) or prototype(s)
- application testing on new or different vendor
releases of DCE
For further information, please contact Tom Klejna, OSF
Professional Services.
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OSF PROFESSIONAL SERVICES IN EUROPE
********************************************************
From our Brussels office, the OSF Europe Professional
Services group reviews IT strategy and architecture,
supports the set-up of DCE cells and prototypes, and
provides advice on the design of distributed
applications. The group is actively involved in several
large DCE pilot projects, mainly in the financial and
telecom arena. To this end, we are providing consulting
services with emphasis on security and distributed
management issues.
For more information on the European Professional
Service offerings, contact Yair Melamud, Director of
Customer Services, Europe.
Please note that when exporting DCE you must comply with
all applicable laws, rules, and regulations relating to
the export or re-export of technical data.
********************************************************
OSF SYSTEMS ENGINEERING
*******************************************************
EARLY ACCESS TO DCE 1.1 FOR FULL SUPPORT CUSTOMERS !
OSF DCE 1.1 will be made electronically available
*EARLY* to DCE Full Support subscribers (with the
appropriate 1.1 source license) via AFS. The expected
date of electronic availability is 15 November 1994.
OSF will inform DCE Full Support subscribers, by
electronic announcement, when and where to find the
DCE1.1 release on AFS.
For information on becoming a DCE support subscriber,
call OSF Direct at (617)621-7300 or send e-mail to
direct@osf.org.
DCE Support subscribers wanting more information on
electronic access to the DCE 1.1 release via AFS should
call OSF Customer Service at (617)621-8990 or send e-
mail to dce-support-admin@osf.org.
********************************************************
EDUCATIONAL SERVICES FOR NORTH AMERICA
********************************************************
Educational Services Course Update Announcement, DCE
Internals Architecture 1.1
The development of the DCE 1.1 Internals course has
begun and pre-development course licenses are available!
The course will be an updated version of the DCE 1.0
Internals Architecture course and will feature course
design changes, as well as details of the new features
of DCE 1.1. The course will be available in December
1994 and a Work-in-progress course will be scheduled for
licensee course review.
Reminder:
OSF Educational Services has already initiated DCE 1.1
course development for the DCE 1.1 Application
Programming and DCE 1.1 Administration courses. The
license to these courses is available at attractive pre-
development stage discounts for previous DCE 1.0
Application Programming and DCE 1.0 Administration
courses. The pricing schedule is included below for your
reference.
The dates we are planning for each course are:
DCE 1.1 Administration
Cambridge, MA Nov 16-18
DCE 1.1 Application Programming
Cambridge, MA Dec 6-8
DCE 1.1 Internals Architecture
Cambridge, MA TBA
The work-in-progress classes will be the three day, non-
lab versions. Lab exercises will be provided to each
licensee during the class for testing at his or her
facility. Critique of the labs will be solicited by OSF.
Work-in-progress classes are based on material that is
still in development. Class participants will provide
evaluations of the course during its development.
Course license pricing (DCE Administration, Application
Programming, and Internals Architecture, in $US)
Pre-Development Previous Licensee $10,000
Pre-Development Standard $20,000
Post-Development Previous Licensee $20,000
Post-Development Standard $30,000
Contact John Raleigh at OSF Educational Services for
complete early licensing and course information.
********************************************************
OSF NORTH AMERICAN OPEN ENROLLMENT TRAINING SCHEDULE
********************************************************
Please note that, due to circumstances beyond our
control, classes are sometimes cancelled. If we must
cancel a class, we will contact you promptly.
OSF/Motif 1.2 Programming
Tyngsboro, MA Nov 14-18
OSF DCE 1.0.2 Features and Functionality
Cambridge, MA Nov 14
Introduction to OSF DCE System Administration
Cambridge, MA Nov 15
Pthreads Programming
Cambridge, MA Nov 16
OSF DCE 1.0.2 Application Programming with Labs
Cambridge, MA Dec 5-9
OSF DCE System Administration
Cambridge, MA Nov 28-Dec 2
OSF DCE Internals Architecture
Cambridge, MA Dec 12-16
Writing Secure Distributed Applications using OSF DCE
Cambridge, MA Dec 19-21
Register by contacting Lisa Goldstein, OSF Educational
Services.
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EUROPEAN OPEN ENROLLMENT TRAINING SCHEDULE
********************************************************
Please note that due to circumstances beyond our
control, classes are sometimes cancelled. If we must
cancel a class, we will contact you promptly.
OSF DCE System Administration with lab
Brussels, Belgium Nov 21-25
Grenoble, Belgium Apr 24-28, 1995
OSF DCE Internals Architecture
Brussels, Belgium Nov 21-25
Brussels, Belgium Jun 12-16, 1995
OSF DCE Features and Functionality
Grenoble, France Nov 28
OSF Understanding DCE
Brussels, Belgium Jan 23-24, 1995
Grenoble, France Mar 6-7, 1995
OSF DCE Application Programming with lab
Brussels, Belgium Dec 12-16
Brussels, Belgium Feb 13-17 - 1995
OSF DCE Security
Grenoble, France, Nov 30-Dec 2
OSF DME Features and Functionality
Grenoble, France Nov 29
OSF Managing Distributed Systems
Brussels, Belgium Jan 25-26 - 1995
Grenoble, France Mar 8-9
Register for courses in Brussels and Grenoble by
contacting Christine Mambourg, OSF Brussels.
********************************************************
OSF European Open Enrollment Business Partner Training
Schedule*
********************************************************
FINSIEL : CURRENT OPEN ENROLLMENT SCHEDULE:
Please note that since mid-July the European Business
Partner, Tecsiel, Italy has officially been merged into
Finsiel. Hence, the change of name.
FINSIEL S.p.A.
via del Ponte di Piscina Cupa, 43
00128 Roma - Casta Romano
Italy
OSF DCE Features and Functionality
Rome Nov 8
OSF DCE Introduction to Systems Administration
Rome Nov 9
OSF DME Features and Functionality
Rome Nov 10
The Business value of Open Client-Server Systems
Rome Nov 7
User Interface Design with OSF/Motif
Rome Nov 10
Introduction to Programming with OSF/Motif
Rome Nov 11
The OSF training courses held in Italy are delivered by
Finsiel, OSF's Business Partner, and are given in
Italian. For details and registration, please contact:
Valerio Romano of Finsiel
Phone: +39 81 7611900, fax: +39 81 668335
Email: <vromano@tecsiel.it>
CRP-CU : CURRENT OPEN ENROLLMENT SCHEDULE:
CRP-CU
162a, Avenue de la Faiencerie
L-1511, Luxembourg
OSF DCE 1.0.2 Features and Functionality
Luxembourg Nov 9
OSF DME Features and Functionality
Luxembourg Nov 16
The Business Value of Open Client-Server Systems
Luxembourg Oct 5
Implementing Open Client-Server Technology
Luxembourg Oct 12-13
User Interface Design with OSF/Motif
Luxembourg Dec 7
Introduction to Programming with OSF/Motif
Luxembourg Dec 14
The ongoing courses held in Luxembourg are delivered by
CRP-CU, OSF's Business Partner, and are given in French.
For details and registration, please contact:
Pierre Mousel of CRP-CU
Phone: +352 47 02 61 370, fax: +352 47 02 64,
Email: <mousel@crpcu.lu>
KAPSCH : CURRENT OPEN ENROLLMENT TRAINING SCHEDULE:
KAPSCH AG
Wagenseilgasse 1
A-1120 Vienna, Austria
OSF DCE 1.0.2 Features and Functionality
Vienna Nov 3
Vienna Dec 6
Vienna Jan 18 - 1995
Vienna Mar 30
Vienna Jun 13
Vienna Sep 21
Vienna Nov 2
Vienna Dec 4
OSF DME Features and Functionality
Vienna Nov 4
Vienna Dec 7
Vienna Jan 19 - 1995
Vienna Mar 31
Vienna Jun 14
Vienna Sep 22
Vienna Nov 3
Vienna Dec 5
OSF DCE Administration System
Vienna Oct 17-21
Vienna Feb 6-10 - 1995
Vienna Apr 24-28
Vienna Jun 26-30
Vienna Oct 2-6
Vienna Nov 13-17
OSF DCE Application Programming with labs
Vienna Nov 7-11
Vienna Jan 23-27 - 1995
Vienna Apr 3-7
Vienna Jun 19-23
Vienna Sep 25-29
Vienna Nov 6-10
OSF DCE Internals Architecture
Vienna Nov 21-25
Vienna Feb 20-24 - 1995
Vienna Nov 20-24
The OSF training courses held in Austria are delivered
by KAPSCH, OSF's Business Partner, and are given in
German. For details and registration, please contact:
Miss Micheler of KAPSCH
Phone: +43 1 81 111 2601, fax: +43 1 81 111 3010,
Email : <Natascha.Micheler@kapsch.co.at>
QA : CURRENT OPEN ENROLLMENT TRAINING SCHEDULE
QA Training Ltd
Cecily Hill Castle
UK - Cirencester, Gloucestershire GL7 2EF
United Kingdom
OSF DCE 1.0.2 Features and Functionality
Cirencester Sept 5
London Oct 31
Cirencester Dec 19
OSF DCE System Administration
Cirencester Nov 21-25
OSF DCE Application Programming with labs
Cirencester Nov 28-Dec 2
OSF/Motif Programming
Cirencester Sept 26-30
London Dec 5-6
The OSF training courses held in the UK are delivered by
QA, OSF's Business Partner, and are given in English.
For details and registration, please contact:
Lynne Rollings
Phone: +44 285 655 888, fax: +44 285 650 537,
Email : <LRolling@qatrain.mhs.compuserve.com>
SYCOMORE : CURRENT OPEN ENROLLMENT TRAINING SCHEDULE
Sycomore
31 place des Corolles
Cedex 31
F - 92098 Paris la Defense
DCE Features and Functionality
Paris Dec 8
DCE Application Programming
Paris Dec 12-16
The OSF training courses held in France are delivered by
Sycomore, OSF's Business Partner, and are given in
French. For details and registration, please contact:
Stephane Moriceau of Sycomore
Phone: +33 1 41 26 46 71, fax: +44 1 41 26 46 47,
Email: <stephane.moriceau@sycomore.fr>
********************************************************
OSF DOCUMENTATION AVAILABILITY
*******************************************************
Documentation for the Application Developer's Guide to
the OSF DME Network Management Option 1.0 release is now
available in hard copy. It may be purchased separately
from the 3-volume DME documentation set for $30.00. A
$10.00 shipping/handling charge is applied. If purchased
concurrently with the DME set, the total price will be
$130.00, and the standard $20.00 shipping charge will be
applied.
Hard copy documentation for OSF/Motif 2.0 has begun to
ship. We ask the forebearance of all who have placed an
order but not yet received it. We expect all orders to
be filled by the middle of the coming week.
A limited number of copies of the following books remain
for sale to people interested in having a deeper
understanding of OSF technologies in operation. OSF will
cover shipping costs.
Programming for the World
(programming for internationalization)
by Sandra Martin O'Donnell
List price: $38 OSF's price: $33
Programming Under Mach
by Joseph Boykin et al.
List Price: $46.25 OSF's price: $41
OSF DCE - Guide to Developing Distributed Applications
by Harold W. Lockhart, Jr.
List price: $59.95 OSF's price: $54
Documentation and books may be ordered from Natalie
Tarbet (USA), Christine Mambourg (Europe), and Haruyo
Nogami (Pacific Rim).
********************************************************
OSF CUSTOMER SERVICE TEAR-OFF WALL CHART
********************************************************
Jim Curtin, Director, Pacific Operations
Phone: +81-3-3479-4740 Fax: +81-3-3479-4760
Email: jim@osf.org
Kathie Dawe, Direct Channels, Western Region/Canada
Phone: 617-621-7300 Fax: 617-621-0306
Email: direct@osf.org
John Gilmore, Manager, Direct Channels
Phone: 617-621-8930 Fax: 617-621-0306
Email: gilmore@osf.org
Lisa Goldstein, OSF Cambridge, Educational Services
Phone: 617-621-8978 Fax: 617-621-0631
Email: goldi@osf.org
Tom Klejna, Professional Services, Cambridge, MA, USA
Phone: 617-621-7243 Fax: 617-621-0631
Email: ttk@osf.org
Kristen Knotts, Manager, Systems Engineering
Phone: 617-621-7271 Fax: 617-621-0631
Email: kjk@osf.org
Maribeth Llopiz, Direct Channels, Eastern Region
Phone: 617-621-7300 Fax: 617-621-0306
Email: direct@osf.org
Christine Mambourg, OSF Brussels
Phone: +32 2 772 8888 Fax: +32 2 772 9228
Email: mambourg@osf.org
Yair Melamud, Director, Customer Service, Europe
Phone: +32 2 772 8888 Fax: +32 2 772 9228
email: ym@osf.org
Haruyo Nogami, OSF Tokyo, Customer Service
Phone: +81 3 3479 4740 Fax: +81 3 3479 4760
Email: nogami@osf.org
John Raleigh, OSF, Cambridge, Manager, Educ. Svcs
Phone: 617-621-7290 Fax: 617-621-0631
Email: jsr@osf.org
Ken Sills, OSF, Cambridge, Director, Customer Service
Phone: 617-621-8770 Fax: 617-621-0631
Email: sills @osf.org
Natalie Tarbet, OSF Cambridge, Customer Service
Phone: 617-621-8762 Fax: 617-621-0631
Email: tarbet@osf.org
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