[714] in IS Home Pages
Re: Cannot find something in the IS web pages
daemon@ATHENA.MIT.EDU (Chris Griffith)
Mon Aug 16 14:40:52 1999
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In-Reply-To: <v03020915b3de07183b3a@[18.152.1.56]>
Date: Mon, 16 Aug 1999 14:40:52 -0400
To: Robyn Fizz <fizz@mit.edu>
From: Chris Griffith <cg@MIT.EDU>
Cc: is-home@mit.edu
Robin-
The Help Desk handles bad drop calls. A short sentence in the intro
paragraph might be sufficent, something along the lines of:
"If you need help using your network connection, or are having problems
with it, you may contact the Computing Help Desk (Mac Help: 3-1101, PC
Help: 3-1102.)"
And add a hyperlink to the Help Desk's web page.
While you're at it, please remove the reference to our 3-1104 phone number,
which is being phased out. We want customers to self-select Mac or PC.
Thanks,
Chris
At 2:32 PM -0400 8/16/99, Robyn Fizz wrote:
>Hi Chris,
>
>Even if http://web.mit.edu/is/help/network/index.html is not the right page
>for the information, I think it would be customer friendly for IS to post
>advice on how to report a bad network drop, including "what information the
>Help Desk needs about the problem so the user can gather this info before
>hand." (assuming that the Help Desk is the place to call.)
>
>Who, in fact, is in charge of handling "bad drop" calls from customers?
>
>Robyn
>
>>The focus of the page is ordering network services, not reporting outages.
>>Read the intro paragraph:
>>
>>"Use the links below to request an IP address, initiate the installation of
>>an MITnet "drop" (Ethernet connection), determine proper configuration
>>settings, "
>>
>>I think this is beyond the scope of what the page is intended to do.
>>
>>Chris
>>
>>
>>
>>
>>At 2:16 PM -0400 8/16/99, Robyn Fizz wrote:
>>>Hi Chris,
>>>
>>>Jean Foster has made a good suggestion below. I thought I would toss it in
>>>your direction to see if you had any ideas on how to proceed. If you're not
>>>the right person to ask, please point me in the right direction.
>>>
>>>Thanks,
>>>Robyn
>>>
>>>>Mime-Version: 1.0
>>>>Date: Mon, 16 Aug 1999 13:35:36 -0400
>>>>To: jfoster@mit.edu
>>>>From: Robyn Fizz <fizz@MIT.EDU>
>>>>Subject: Re: Cannot find something in the IS web pages
>>>>Cc: is-home@mit.edu
>>>>
>>>>Jean,
>>>>
>>>>This is a good suggestion, though it will require a bit of research. I will
>>>>get back to you on this.
>>>>
>>>>Robyn
>>>>
>>>>>** What were you looking for?
>>>>>Information on how to report a bad network drop
>>>>>** Where did you expect to find it?
>>>>>http://web.mit.edu/is/help/network/index.html
>>>>>** Is there a page that you're referring to?
>>>>>** Please provide the url:
>>>>>http://web.mit.edu/is/help/network/index.html
>>>>>** Comments:
>>>>>There should be a link here for what to do about bad network drops.
>>>>>Ideally it should include what steps the reporting user should take to
>>>>>test the drop, and what information the Help Desk needs about the problem
>>>>>so the user can gather this info before hand.
>
>
>Robyn Fizz
>News Coordinator
>MIT Information Systems
>N42-290B
>Phone: (617) 253-0540
>Fax: (617) 258-6875
>
>For up-to-date computing news, see
>http://web.mit.edu/is/newslink/
