[713] in IS Home Pages
Re: Cannot find something in the IS web pages
daemon@ATHENA.MIT.EDU (Robyn Fizz)
Mon Aug 16 14:32:52 1999
Message-Id: <v03020915b3de07183b3a@[18.152.1.56]>
In-Reply-To: <v04020a01b3de0630415f@[18.152.1.189]>
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Date: Mon, 16 Aug 1999 14:32:46 -0400
To: Chris Griffith <cg@mit.edu>
From: Robyn Fizz <fizz@MIT.EDU>
Cc: is-home@mit.edu
Hi Chris,
Even if http://web.mit.edu/is/help/network/index.html is not the right page
for the information, I think it would be customer friendly for IS to post
advice on how to report a bad network drop, including "what information the
Help Desk needs about the problem so the user can gather this info before
hand." (assuming that the Help Desk is the place to call.)
Who, in fact, is in charge of handling "bad drop" calls from customers?
Robyn
>The focus of the page is ordering network services, not reporting outages.
>Read the intro paragraph:
>
>"Use the links below to request an IP address, initiate the installation of
>an MITnet "drop" (Ethernet connection), determine proper configuration
>settings, "
>
>I think this is beyond the scope of what the page is intended to do.
>
>Chris
>
>
>
>
>At 2:16 PM -0400 8/16/99, Robyn Fizz wrote:
>>Hi Chris,
>>
>>Jean Foster has made a good suggestion below. I thought I would toss it in
>>your direction to see if you had any ideas on how to proceed. If you're not
>>the right person to ask, please point me in the right direction.
>>
>>Thanks,
>>Robyn
>>
>>>Mime-Version: 1.0
>>>Date: Mon, 16 Aug 1999 13:35:36 -0400
>>>To: jfoster@mit.edu
>>>From: Robyn Fizz <fizz@MIT.EDU>
>>>Subject: Re: Cannot find something in the IS web pages
>>>Cc: is-home@mit.edu
>>>
>>>Jean,
>>>
>>>This is a good suggestion, though it will require a bit of research. I will
>>>get back to you on this.
>>>
>>>Robyn
>>>
>>>>** What were you looking for?
>>>>Information on how to report a bad network drop
>>>>** Where did you expect to find it?
>>>>http://web.mit.edu/is/help/network/index.html
>>>>** Is there a page that you're referring to?
>>>>** Please provide the url:
>>>>http://web.mit.edu/is/help/network/index.html
>>>>** Comments:
>>>>There should be a link here for what to do about bad network drops.
>>>>Ideally it should include what steps the reporting user should take to
>>>>test the drop, and what information the Help Desk needs about the problem
>>>>so the user can gather this info before hand.
Robyn Fizz
News Coordinator
MIT Information Systems
N42-290B
Phone: (617) 253-0540
Fax: (617) 258-6875
For up-to-date computing news, see
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