[303] in IS Home Pages
complaint about tether upgrade
daemon@ATHENA.MIT.EDU (Robyn Fizz)
Tue Nov 24 13:54:11 1998
Date: Tue, 24 Nov 1998 13:54:02 -0500
To: support-desktop@MIT.EDU
From: Robyn Fizz <fizz@MIT.EDU>
Members of the Desktop Products team:
The complaint below probably falls in your court to handle.
For future reference, I'd be happy to post announcements of service
upgrades on i/s NewsLink. It isn't the whole answer, but it would get the
message out to a subset of users.
Regards,
Robyn
>Date: Tue, 24 Nov 1998 13:43:19 -0500
>From: George Herman <gherman@MIT.EDU>
>Mime-Version: 1.0
>To: is-www@MIT.EDU
>Cc: malone@MIT.EDU
>Subject: complaint about tether upgrade
>
>I'm not sure who to bitch to about this, but the *unannounced* upgrade
>of tether to V.90 on Friday has made a previously recommended modem -
>the Motorola Power 28.8 no longer work. If we had been informed prior to
>the upgrade, a new modem could have been purchased beforehand. As it is,
>this has caused a significant interruption in service.
>
>The help desk suggested 'go to the Motorola site and download the
>firmware to upgrade'. After 30 minutes of searching the Motorola site,
>there is absolutely no mention of any upgrades or firmware available and
>the Power 28.8 is a 'discontinued' product.
>
>MIT should ensure that an upgrade that affects a recently recommmended
>product (this calendar year) is announced with a fix provided through
>the MIT site.
>
>This is a very unacceptable situation.
>
>Regards,
>George Herman
>3-4413
>
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Robyn Fizz
MIT Information Systems
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