[68854] in Hotline Meeting
Case 443109: MIT Workplace Center printer - Tray Jam
daemon@ATHENA.MIT.EDU (computing-help@MIT.EDU)
Thu Oct 9 14:05:11 2003
From: computing-help@MIT.EDU
Date: Thu, 9 Oct 2003 14:00:24 -0400 (EDT)
Message-ID: <18681644.1065722423647.JavaMail.root@sheep.mit.edu>
To: kellie@MIT.EDU
Cc: hotline@MIT.EDU, computing-help@MIT.EDU
Errors-To: cadm@MIT.EDU
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Please retain the case reference in the subject line for future replies associated with this case
Case History
==================
10/07/2003 10:13:18 daemon Email Received
Date: Tue, 07 Oct 2003 10:13:10 -0400
To: computing-help@MIT.EDU
From: Kellie Donovan <kellie@MIT.EDU>
Cc: Susan Cass <scass@MIT.EDU>
Subject: MIT Workplace Center printer
hello,
I work for the MIT Workplace Center, and one of our printers is having
trouble printing from Tray 1. It was working for a while yesterday, but
for some reason, has stopped. I think the problem has to do with the
function buttons on the printer, rather than a hardware problem per se
(there's nothing jammed, for example).
The barcode number on the printer is MIT 0326352; IS has serviced this
printer in the past. If you need more information, my extension is x3-8157.
Thank you for your help.
Kellie
Kellie Donovan
Administrative Assistant
MIT Workplace Center
One Broadway, E 70, 8th Floor
Cambridge, MA 02142
kellie@mit.edu
617-253-8157
10/09/2003 13:26:38 daemon Email Received
Date: Thu, 09 Oct 2003 13:26:26 -0400
To: kellie@MIT.EDU
From: Computing-Help <computing-help@MIT.EDU>
Cc: Computing-Help@MIT.EDU
Subject: Case 443109
Dear MIT Community Member:
You recently contacted the Computing Help Desk regarding a printer problem
We are wondering if you still require our assistance. Please provide an
update so we may follow up with you or close this log.
To contact the Computing Help Desk, Community Members can telephone
x3-1101/2 or send an email to:computing-help@mit.edu. Please remember to
include your Case Number in the subject line of your email.
Reminder: MIT Community members can view their case with certificates at:
http://casetracker.mit.edu
Respectfully,
Bill Brids
MIT Computing Help Desk
http://web.mit.edu/is/helpdesk/index.html
x3-1101/2
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10/09/2003 13:55:11 bbrids Talked to Client
she cant get a configuration page to print? so i dont know hostname for log..
i asked her to turn on and off machine
this is plugged into a drop labeled
e70-809-22
machine printing is working its more of a tray issue
Im mailing case to hotline@mit.edu
10/09/2003 13:58:49 bbrids Referred Outside Group
to hotline
