[68561] in Hotline Meeting
Fwd: Case 431692: new printer for Ashdown?
daemon@ATHENA.MIT.EDU (Brian Murphy)
Fri Sep 26 08:52:01 2003
Message-Id: <5.0.2.1.2.20030926084855.01d2b970@po12.mit.edu>
Date: Fri, 26 Sep 2003 08:51:38 -0400
To: mcguyton@MIT.EDU
From: Brian Murphy <bmurphy@MIT.EDU>
Cc: hotline@MIT.EDU
Mime-Version: 1.0
Content-Type: text/plain; charset="us-ascii"; format=flowed
Hello Matt,
Given the budget issues facing Information Systems and MIT as a whole, I do
not believe we are in a position to provide an additional printer for
Ashdown. I will add it to the growing list of Dorm Printer issues and we
will be making some effort to address all the issues and requests in one
manner or the other. We'll keep you informed of any developments.
Brian Murphy
Team Leader
Academic Computing Client Technology Team
>X-Sieve: CMU Sieve 2.2
>Date: Thu, 25 Sep 2003 13:57:54 -0400 (EDT)
>From: hotline@MIT.EDU
>To: bmurphy@mit.edu
>Subject: Case 431692: new printer for Ashdown?
>X-Case-ID: 431692
>X-Casetracker-Auto-Reply: time_pid
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>
>Have forwarded to Brian Murphy for comment.
> --Lou
>
>
>[9/25/2003 13:57:53 larugsi Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future replies
>associated with this case
>
>Case History
>==================
>
>9/16/2003 15:42:02 daemon Email Received
>
>Date: Tue, 16 Sep 2003 15:40:02 -0400 (EDT)
>To: <hotline@MIT.EDU>
>From: Matthew Guyton <mcguyton@MIT.EDU>
>Cc:
>Subject: new printer for Ashdown?
>
>
>
>Hi,
>
>My name is Matt Guyton and I am a resident of Ashdown House. Due to the
>large number of residents (total 360) who use the printers, they often
>break down. We would like to have a 2nd printer to use as a backup.
>
>We have one Athena printer. We also had our own extra Tektronix printer
>that was part of a contract with Xerox. That contract has expired.
>Because the printer was a lemon (always broken), we will not renew that
>contract.
>
>However, now we only have one printer. Would it be possible for us to get
>a 2nd one, so that we aren't printerless when the one breaks?
>
>Our Athena printer broke down about a month ago and residents have been
>pretty upset about it. I'm not sure when hotline/Athena was informed, but
>it was over a week ago (I realize that this is a busy time of the year).
>
>In conclusion, we would really benefit from an additional printer to avoid
>these disruptions in service.
>
>Thank you for considering my request,
>
>Matt Guyton
>Ashdown House
>
>
>
>9/16/2003 17:11:30 larugsi Comment
>
>Have forwarded to Brian Murphy for comment.
> --Lou
>
>9/16/2003 17:11:31 larugsi Email Sent
>
>(Through the web interface)
>To: bmurphy@mit.edu
>Cc:
>Bcc:
>Subject: Case 431692: new printer for Ashdown?
>Contents: Entire case history
>
>
>9/24/2003 19:54:58 larugsi Comment
>
>Matthew,
> I believe your print is now fixed producing excellent print
> quality as well. You may want to check with Elizabeth
>Kim (eliskim@mit.edu) for details.
> Thanks,
> --Lou
>
>9/24/2003 19:54:58 larugsi Closed Case
>
>Case closed.
>
>9/24/2003 19:54:59 larugsi Email Sent
>
>(Through the web interface)
>To: MCGUYTON@MIT.EDU
>Cc: bmurphy@mit.edu
>Bcc:
>Subject: Case 431692: new printer for Ashdown?
>Contents: Entire case history
>
>
>9/25/2003 0:11:39 daemon Reopened Case
>
>Case re-opened.
>
>9/25/2003 0:11:39 daemon Email Received
>
>Date: Thu, 25 Sep 2003 00:11:36 -0400 (EDT)
>To: <hotline@MIT.EDU>
>From: Matthew Guyton <mcguyton@MIT.EDU>
>Cc: <bmurphy@MIT.EDU>
>Subject: Re: Case 431692: new printer for Ashdown?
>
>
>You are correct. The first printer has been fixed - thank you :) It is a
>great relief, having been broken for over a month now.
>
>Was there any discussion on the subject of Ashdown getting a 2nd printer?
>What would be required for such an addition to take place?
>
>Thank you,
>Matt Guyton
>
>-------------
>On Wed, 24 Sep 2003 hotline@MIT.EDU wrote:
>
>Matthew,
> I believe your print is now fixed producing excellent print
> quality as well. You may want to check with Elizabeth
>Kim (eliskim@mit.edu) for details.
> Thanks,
> --Lou
>
>[9/24/2003 19:54:58 larugsi Comment]
>
>===========================================================
>Please retain the case reference in the subject line for future replies
>associated with this case
>
>Case History
>==================
>
>9/16/2003 15:42:02 daemon Email Received
>
>Date: Tue, 16 Sep 2003 15:40:02 -0400 (EDT)
>To: <hotline@MIT.EDU>
>From: Matthew Guyton <mcguyton@MIT.EDU>
>Cc:
>Subject: new printer for Ashdown?
>
>
>
>Hi,
>
>My name is Matt Guyton and I am a resident of Ashdown House. Due to the
>large number of residents (total 360) who use the printers, they often
>break down. We would like to have a 2nd printer to use as a backup.
>
>We have one Athena printer. We also had our own extra Tektronix printer
>that was part of a contract with Xerox. That contract has expired.
>Because the printer was a lemon (always broken), we will not renew that
>contract.
>
>However, now we only have one printer. Would it be possible for us to get
>a 2nd one, so that we aren't printerless when the one breaks?
>
>Our Athena printer broke down about a month ago and residents have been
>pretty upset about it. I'm not sure when hotline/Athena was informed, but
>it was over a week ago (I realize that this is a busy time of the year).
>
>In conclusion, we would really benefit from an additional printer to avoid
>these disruptions in service.
>
>Thank you for considering my request,
>
>Matt Guyton
>Ashdown House
>
>
>
>9/16/2003 17:11:30 larugsi Comment
>
>Have forwarded to Brian Murphy for comment.
> --Lou
>
>9/16/2003 17:11:31 larugsi Email Sent
>
>(Through the web interface)
>To: bmurphy@mit.edu
>Cc:
>Bcc:
>Subject: Case 431692: new printer for Ashdown?
>Contents: Entire case history
>
>
>9/24/2003 19:54:58 larugsi Comment
>
>Matthew,
> I believe your print is now fixed producing excellent print
> quality as well. You may want to check with Elizabeth
>Kim (eliskim@mit.edu) for details.
> Thanks,
> --Lou
>
>9/24/2003 19:54:58 larugsi Closed Case
>
>Case closed.
>
>
>
>
>
>9/25/2003 13:57:53 larugsi Comment
>
>Have forwarded to Brian Murphy for comment.
> --Lou
>
