[52998] in Hotline Meeting
Re: Case 188554
daemon@ATHENA.MIT.EDU (john morey)
Fri Dec 1 07:22:18 2000
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Date: Fri, 1 Dec 2000 07:22:04 -0500
To: Eleanor Lin <eylin@MIT.EDU>, juliem@MIT.EDU
From: john morey <jjmorey@MIT.EDU>
Cc: hotline@MIT.EDU
I purchased a new duplex unit from our funds and had a person
from our group install it, so there is a duplex unit in that
system. Someone from our group will come down and see what the
problem is.
hmmmm, i checked checked the duplex Q and it does not seem to
exist. i requested a duplex Q for this printer when the duplex
unit was installed and it looks like it never got setup. i'll
put the request back in, should take place overnight and someone
will need to power cycle the printer tomorrow morning
eleanor, let me know monday if this is still an issue.
john hewit-morey
hardware services team leader
>To whom it may concern:
>
>
> I was wondering what the status of Case 188554 was. Specifically, how is
>the duplex unit looking? On October 4th, I believe Mr. Morey told us that
>it may be possible to get a "duplex unit for that printer without next
>house having to pay for it". Is this still in the works? If not, then
>would it be possible for us to get a duplex unit if we paid for it? (Of
>course, I have absolutely no idea how much this would cost, and I am not
>any sort of dorm official who has money to spend. =) ) Unfortunately, some
>people are getting impatient and keep trying to print duplex to
>Hosker. This apparently jams the printer, and since turning the printer
>off and on doesn't solve the problem, we have to wait for an IS technician
>to come and fix the printer for us. Is there a way that a) we can get a
>duplex unit (if hotline can't, then can you direct me to how next house
>could buy a duplex unit?), b) prevent people from printing duplex to
>Hosker, or c) fix the printer after someone jams it by printing duplex to
>Hosker?
>
>
> On a separate note, is there a list of which printers are serviced by
>hotline / IS? I am under the impression that IS / hotline will supply
>paper and toner to Tree-eater, the printer in the Next House cluster. I
>know in the past, when Tree-eater hasn't been working, emailing hotline has
>gotten it fixed. I emailed hotline on Tuesday about the fact that
>Tree-eater doesn't have any toner, but I haven't gotten a response and if
>it's not their responsibility, then I will tell someone in my dorm that has
>money to do something about it. =)
>
>
> Thanks a lot for reading this far! I really appreciate any help or
>redirection you can give!
>
>
> Eleanor =)
> Next House resident
