[37581] in Hotline Meeting
problem report
daemon@ATHENA.MIT.EDU (Jerry Burke)
Wed Mar 26 12:11:43 1997
Date: Wed, 26 Mar 97 12:11:21 EST
To: dept-comp@MIT.EDU, hotline@MIT.EDU
From: burke@MIT.EDU (Jerry Burke)
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * *
>
>COMPUTER PROBLEM REPORT FORM
>
>1. Describe your problem:
>______________________________
>
>2. Now, describe the problem accurately:
>_______________________________
>
>3. Speculate wildly about the cause of the problem:
>_______________________________________
>_______________________________________
>_______________________________________
>
>4. Problem Severity:
>A. Minor____ B. Minor____ C. Minor____ D. Trivial____
>
>5. Nature of the problem:
>A. Locked Up____ B. Frozen____ C. Hung____ D. Shot_____
>
>6. Is your computer plugged in? Yes__ No__
>
>7. Is it turned on? Yes__ No__
>
>8. Have you tried to fix it yourself? Yes__ No__
>
>9. Have you made it worse? Yes__
>
>10. Have you read the manual? Yes__ No__
>
>11. Are you sure you've read the manual? Yes__ No__
>
>12. Are you absolutely certain you've read the manual? No__
>
>13. Do you think you understood it? Yes__ No__
>
>14. If 'Yes' then why can't you fix the problem yourself?
>__________________________________________
>
>15. What were you doing with your computer at the time the
>problem occurred?
>_____________________________________________
>
>16. If 'nothing' explain why you were logged in.
>______________________________________________
>
>17. Are you sure you aren't imagining the problem? Yes__ No__
>
>18. How does this problem make you feel?
>_______________________________
>
>19. Tell me about your childhood.
>______________________________________
>
>21. Do you have any independent witnesses of the problem? Yes__ No__
>
>22. Can't you do something else, instead of bothering me? Yes__
* * * * * * * * * * * * * * * * * * * * *
Jerry Burke
3-5103
e40-327
DCS Consultant
