[31424] in Hotline Meeting
[sad (Scott Dunham): Repairs]
daemon@ATHENA.MIT.EDU (Scott Dunham)
Wed Dec 20 14:42:59 1995
Date: Wed, 20 Dec 95 14:43:20
From: sad@MIT.EDU (Scott Dunham)
To: Hotline@MIT.EDU
------- Forwarded Message
Date: Wed, 20 Dec 95 14:37:26
From: sad (Scott Dunham)
To: Hotlina@mit.edu
Subject: Repairs
Cc: dcns-cLuster@MIT.EDU,
Bcc: linda@isis.mit.edu,debbies@mit.edu,drosa@mit.edu
Fcc: Savebox
Date called in:12/18/95
Problem reported:faint print and jamming in the duplex assembly.
Action taken: replaced left block assembly and duplex assembly.
Serial number and location of printer: 16-034,usbb120169.
Part numbers used:RG5-0039,RG5-1002.
Finishing page count: 808840.
PC Service log number:R6136.
Date called in:12/13/95
Problem reported: paper jams.
Action taken: removed torn piece of paper from paper registration assembly.
Serial number and location of printer:w20-575,usbb118635.
Parts used: Phillips screw driver (tee hee).
PC Service log number:R6137.
Date called in:12/12/95
Problem reported: no video.
Serial number and location of CPU: 66-080,0800690896ca.
Parts used: whole unit swap.
PC Service log number:R6138.
Notes: unit is still down, SGI admin failed to ship the unit. Called and
confirmed a ship date of 12/20/95, should be here 12/21/95.
Date called in:12/18/95
Problem reported: broken paper tray, as well as paper jams.
Serial number and location of printer:usdb323230, 38-370.
Parts used:rg5-0046,92291B.
PC Service log number:R6139.
Notes: still waiting for paper cassette to arrive, will install when it does.
Date called in:12/12/95
Problem reported: ghosting on printouts.
Action taken: Talked to JJ and explained the ghosting was due to a lack of
humidity, suggested buying a humidifier.
Parts used:none.
Serial number and location of printer:11-115, serial number??
PC Service log number: ?? no serial number, unable to log in to Service Works.
Date called in:12/11/95
Problem reported: "79 service error," Mac access problem as well.
Action taken: Mac access problem was due to a printer configuration error. 79
error was cleared by turning printer off for a couple of minutes and then turned
back on which cleared the formatter buffer.
Serial number and location of printer: Baker House, usfb366512.
PC Service log number: R6143.
Notes: I will consider this call closed for now and If they continue to have 79
errors I will open a new service call and replace the formatter.
Date called in:12/6/95
Problem reported: network problems.
Serial number and location of printer:4-167, serial number-usbb119200.
Part used:J2337-80001.
PC Service log number:R6140.
Notes: when repair was called in it was unsure if the network drop was at fault
or the Jet-Direct network card. Have not heard back from Lou and will assume
that the card was at fault.
Cheers!
scott
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