[31275] in Hotline Meeting
Re: printer
daemon@ATHENA.MIT.EDU (tomlane)
Mon Dec 11 16:27:42 1995
Date: Mon, 11 Dec 95 16:27:34 EST
To: rcc@MIT.EDU, iobeid@MIT.EDU
From: tomlane@MIT.EDU (tomlane)
Cc: hotline@MIT.EDU, bwmelans@MIT.EDU
Sorry if you get this twice but the original message did not seem to make
it to everyone.
Message to Hotline - Carlton is taking care of this.
>
>To:iobeid@MIT.EDU (Iyad Obeid )
>From:tomlane@mit.edu (tomlane)
>Subject:Re: printer
>Cc:rcc@MIT.EDU,hotline@MIT.EDU,bwmelans@MIT.EDU
>
>Hi Iyad,
>
>I talked with HP support and the indicated that the error message "79
>service 8308" is a very broad error that could be software or hardware
>related.
>
>The printer may not understand the format of the particular job that has
>been sent to it. This makes it rather difficult to pin down because it
>means that individual users are sending jobs that stall the printer. This
>seems consistant with the problems that we were experiencing in Bexley -
>one users jobs would stall the printer. HP said it could be add-in fonts,
>attempting to print to the unprintable area on the edge of the page,
>incorrect/corrupted printer drivers or weird/large graphics.
>
>As for hardware problems - If it having trouble with graphics it may be
>related to the simms, either faulty or loose. The also said that a bad
>formatter board could be the culprit if the problem is occuring on a daily
>basis.
>
>See if you can track it down to a particular user - if you have had a user
>who has complained that they have never printed succesfully or have never
>been able to print a particular job.
>
>Also does the error always start with "79"?
>
>Tom
>
>
>>Tom-
>>
>>The Baker printer has been very erratic over the weekend. Most notably,
>>I've been getting complaints from pc users that bricks is not available over
>>appletalk. I have no idea how to address this. The appletalk problem and
>>the "8308" problem are both very erratic. I realize that if we wait long
>>enough, the printer will usually just start to work, but this is pretty weak
>>considering that this is the end of the term and people are sweating out lab
>>reports and term papers, and don't wish to have to worry about how they are
>>going to transfer their mac paper to a pc in order to get it to a networked
>>printer. Please have someone deal with bricks. It has been a recurring
>>trauma for us for quite some time now. Thanks.
>>
>>--Iyad
>
