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Script for testing 2-032 machines for MAE problems

daemon@ATHENA.MIT.EDU (Reid M. Pinchback)
Tue Sep 26 16:36:10 1995

To: hotline@MIT.EDU, dcns-cluster@MIT.EDU
Cc: cfyi@MIT.EDU
Date: Tue, 26 Sep 1995 16:36:07 EDT
From: "Reid M. Pinchback" <reidmp@MIT.EDU>


If people report problems with using MAE on machines in 2-032,
most likely the problems will sound like one of the following:

- I get an error message when MAE starts up, it says that it can
  not find /dev/appletalk/lap/ethertalk0/control

- When I look at the chooser, I can't see any AppleTalk zones.
  What's wrong?

- When I try to use (Word, Excel, ...) in MAE, I get a message:
  "A KeyServer connection could not be established because of
  difficulties with the internal networking software".

- When I try to use a floppy disk in MAE I get an error message
  that the volume manager isn't running, and I need to contact
  my system administrator.  What is going on?

The first 3 of these are generally variations on a basic problem,
namely that there is some problem with the state of the mkserv mae
changes that are needed on the 2-032 Sparc 5's.  The last item
is usually a result of vold being shut down by a previous user
of the workstation.

To help the CSR's track down the problem, I've written a script
that checks to see if a few obvious files and processes are where
they should be.  To run it, just login to the 2-032 Sparc 5 in
question and do the following:

	add mae-maint
	test-mae-machine

This should catch most of the more obvious system-software-related
issues that have the side effect of causing problems within MAE,
and the script will suggest a course of action for you to follow in
order to (hopefully) fix the problem.

   
===============================================================
= Reid M. Pinchback                                           =
= Senior Faculty Liaison                                      =
= Academic Computing Services, MIT                            =
=                                                             =
= Email:   reidmp@mit.edu                                     =
= URL:     http://web.mit.edu/reidmp/www/home.html            =
===============================================================

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