[29881] in Hotline Meeting
RE:Opus SGI
daemon@ATHENA.MIT.EDU (John J Morey)
Wed Sep 13 10:09:28 1995
To: mhbraun@MIT.EDU, ghudson@MIT.EDU
Cc: linda@isis.MIT.EDU, ljr@MIT.EDU, pcservice@MIT.EDU, hotline@MIT.EDU,
bmurphy@MIT.EDU
Date: Wed, 13 Sep 1995 10:08:56 EDT
From: John J Morey <jjmorey@MIT.EDU>
Hi -
I have spoken with Linda and Kyle at PC service, they
do not have a record of this problem, however they
understand the urgency of this problem and will have
someone up there this morning to start working on Opus.
Hotline apologizes for an inconvience this may have
caused and will do whatever is necessary to make sure
it does not happen again.
If you have any questions or suggestions do not
hesitate to send them to me personally.
Thanks
JJ
Hotline
Found S/N in DB say's under service with PCservice
S/N 08006908966f
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From: Matt Braun <matt@MIT.EDU>
To: dcns-cluster@MIT.EDU, bmurphy@MIT.EDU, ljr@MIT.EDU
Cc: ghudson@MIT.EDU, marc@MIT.EDU
Subject: opus.mit.edu, SIPB's SGI
Date: Tue, 12 Sep 1995 19:42:06 EDT
Sender: mhbraun@MIT.EDU
On August 31st, Marc Horowitz sent in a report to hotline (discuss transaction
29685) that SIPB's SGI, opus was down. Apparently, Lou looked at the machine
twice, both times with no result.
It has now been almost 2 weeks that SIPB has been without their only SGI and
none of Marc, Greg, or sipb-staff@mit have heard a peep about when it will be
fixed.
I understand that Cluster is now short handed however it would have been
courteous for a Customer Service Representative to notify someone in
authority in SIPB what the hold up was (the SIPB list that Marc chose to cc
his mail to would have been a start).
Is 2 week+ turnaround time normal for SGI's ? If it is we may need to rethink
how we deal with SGI's since 2 weeks for cluster machines at the end of the
term would be horrendous.
Matt
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