[554] in I/T Delivery
Re: Delivery (end of August) report
daemon@ATHENA.MIT.EDU (Nathaniel J. Johnson, Sr.)
Tue Sep 4 20:10:04 2001
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Date: Tue, 4 Sep 2001 19:42:58 -0400
To: Lu Keohane <lukeohan@mit.edu>, delivery@mit.edu
From: "Nathaniel J. Johnson, Sr." <njj@MIT.EDU>
Cc: jcyr@mit.edu, aep@mit.edu, bshannon@mit.edu
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Greetings Lu:
Well done. I commend you for a comprehensive report and the quality
of your accomplishments.
Regards,
Nate
At 1:28 PM -0500 9/4/01, Lu Keohane wrote:
>Project Notebook
>
>Project Name: 5ESS Upgrade and Replacement
>Project Leader: Louise T. Keohane
>Report Date: August 31, 2001
>URL: http://web.mit.edu/is/delivery/5ess/
>
>
>
>Accomplishments prior to September 1, 2001:
>
>
>· Expansion of E19 and NW12 switchrooms were completed by facilities.
>
>
>· We’ve received all hardware for the three switchrooms. Each
>piece of hardware must be wired and installed and then cabled to
>each other. The amount completed on this task is as follows:
>
>§ E19: 75 % cabled
>
>§ NW12: 80% cabled
>§ Bldg. 24: 80% cabled
>
>
>· Brian Shannon did an excellent job of getting the fiber runs
>between the 3 switchrooms in place and operational in a short period
>of time. His efforts allowed the project to stay on time.
>
>
>· We installed a new battery plant in NW12. We had a few
>issues with the bowing of the floor, but, this was resolved after
>the old batteries were removed. The testing of the batteries
>occurred when MIT lost power into NW12 and our 5ESS equipment
>switched over to the batteries and telephone service was not
>interrupted.
>
>
>· Frame verification is going well. We have completed most of
>NW12. This process is complex but it is necessary to ensure a
>successful cutover. Each analog line is verified during the day as
>ISDN is verified after hours to eliminate outages during normal
>business hours. All anomalies are then traced and identified. All
>data is compared to the current telephone database (e.g. ICE 9).
>Some changes may take 3 key strokes while others require many
>alterations and therefore can actually take days to complete the
>modifications. The web site for 3-down is modified daily to
>publicize our possible outages at night to our ISDN community.
>
>
>· During the frame verification process, we have identified
>every circuit, alarm and emergency phone and replaced its equipment
>on the main distribution frame with red connectors. This process
>will assist both the installers and the repair technicians.
>
>
>· ICE 9 was dumped and provided to Lucent for their initial
>preparation of the software installation of the new switch.
>
>Accomplishments (continued)
>
>
>· Our project had a slight change of plans. We made a request
>of Lucent to provide us with the latest and greatest Command Module
>(CM) Product line. During negotiations Lucent told us that we could
>not use the newest module (the CM3) on campus because we had analog
>trunks. In May we discovered that this was not an issue. Lucent
>had the CM2 returned to their factory and we received the CM3 in
>August.
>
>
>· We have successfully replaced over 200 older ISDN cards
>served from the E19 switchroom. This entails that:
>
>
>1. The Customer Service Representatives (CSR’s) will have to
>write service orders for those identified as the older ISDN cards in
>all three switchrooms.
>
>2. The switch technicians trace each order and prepare the frame
>to accept the new cross wire to the new ISDN card (the actual
>disconnect and re-connect takes place simultaneously with the work
>the outside techs perform in the telephone closets).
>3. Two outside technicians go to the telephone closets in
>specific buildings identified by the service order and they remove
>the old ISDN equipment and install the new 5ESS equipment.
>4. Both the switch technicians and the field technicians perform
>testing of each ISDN line.
>5. The administrative assistant then updates the orders in ICE 9.
>6. The CSR then closes the order.
>7. Old ISDN equipment is shipped by Tina Sands to a company she
>successfully persuaded to compensate us financial for each item,
>even though there is no market for this type of equipment.
>
>
>NOTE: ** The lack of vacant ISDN capacity at the NW12 & 24
>switchrooms, requires older ISDN change outs to occur the night of
>cutover.
>
>
>· We re-engineered the 5ESS layout to accommodate a
>consolidation of trunks and equipment.
>
>
>· We placed the fiber bays for VDIST and Network Services
>within the E19 switchroom.
>
>
>· With the extra work being done to ensure a successful
>cutover, we remain on schedule and within budget.
>
>
>· Clean-up of ICE 9’s system assignments is being performed.
>The removal of old system assignments will assist all CSR’s when
>writing service orders. This will also have a positive effect on
>the inventory of the MIT Cable and Pair assignments.
>
>
>· Code is being modified within ICE 9 to support the new
>equipment and the changes in assignments. These changes will be
>completed on a separate server. The existing server will remain as
>the CSR’s will continue to perform their day-to-day work. We will
>move the code when the cutover occurs.
>
>
>Goals after September 1st:
>
>
>· Facilities will run conduits from each switchroom to the roof
>where we will then install the GPS antennae.
>
>
>· Install and test bits timing clock from all three locations.
>
>
>· We have just received the firmware to upgrade the translator
>that provides integration from the 5ESS to the Voice Mail system.
>We will install and test the firmware on a weekend to eliminate
>outages for the community.
>
>
>· ACD integration and hardware modifications will begin.
>
>
>· Wire every phone (22,000 + lines) from the main distribution
>frame to the new 5ESS.
>
>
>· Turn the new switch on and test inter-switch locations.
>
>
>· Begin building the 5ESS software (extensions, names, trunk
>groups, routing, etc.)
>
>
>· Perform voice-overs for all the recorded announcements in the
>new switch (this includes the ACD recorded announcements).
>
>
>· Test for integration with the existing voice mail, IVR & ACD
>systems with the new 5ESS.
>
>
>· Develop a list of critical telephone lines for the night of cutover.
>
>
>· Develop a testing document for all three switch locations.
>
>
>· The frame verification and the ISDN card change outs will
>continue forward.
>
>
>· Communicate with vendors providing trunkage during period of
>testing and cutover.
>
>
>· Communicate to community via article, web notification,
>email, and presentations around the 5ESS upgrade and replacement and
>possible dates for cutover.
>
>
>· Turn-up and test each trunks & each telephone line.
>
>
>· Prepare for cutover
--
Nathaniel (Nate) J. Johnson, Sr.
Director, I/T Telecommunications and Network Services Process
Massachusetts Institute of Technology
77 Massachusetts Avenue, Room #E19-741
Cambridge, MA 02139-4307
617-452-2668 (Voice)
617-253-8000 (Facsimile)
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--></style><title>Re: Delivery (end of August)
report</title></head><body>
<div>Greetings Lu:</div>
<div><br></div>
<div>Well done. I commend you for a comprehensive report and
the quality of your accomplishments. </div>
<div><br></div>
<div>Regards,</div>
<div><br></div>
<div>Nate</div>
<div><br></div>
<div><br></div>
<div><br></div>
<div>At 1:28 PM -0500 9/4/01, Lu Keohane wrote:</div>
<blockquote type="cite" cite align="center"><font face="Arial"
size="+2">Project Notebook<br>
</font></blockquote>
<blockquote type="cite" cite><font face="Arial Narrow">Project
Name:<x-tab>
</x-tab><x-tab>
</x-tab>5ESS Upgrade and Replacement<br>
Project Leader:<x-tab>
</x-tab><x-tab>
</x-tab>Louise T. Keohane<br>
Report Date:<x-tab>
</x-tab><x-tab>
</x-tab>August 31, 2001<br>
URL:<x-tab>
</x-tab><x-tab>
</x-tab><x-tab>
</x-tab><font
color="#0000FF"><u><b>http://web.mit.edu/is/delivery/5ess/<br>
<br>
<br>
<br>
</b></u></font><u><b>Accomplishments prior to September 1,
2001:</b></u></font><br>
<blockquote><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Expansion of E19 and NW12 switchrooms were
completed by facilities.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>We’ve received all
hardware for the three switchrooms. Each piece of
hardware must be wired and installed and then cabled to each
other. The amount completed on this task is as follows:
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote>
<blockquote><font face="Wingdings" size="+1"><br>
§<x-tab> </x-tab></font><font
face="Arial Narrow">E19: 75 % cabled</font><br>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
</blockquote>
<blockquote type="cite" cite><font face="Wingdings"
size="+1">§<x-tab>
</x-tab></font><font face="Arial Narrow">NW12: 80% cabled<br>
</font><font face="Wingdings"
size="+1">§<x-tab>
</x-tab></font><font face="Arial Narrow">Bldg. 24: 80%
cabled</font><br>
<blockquote><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Brian Shannon did an excellent job of getting the
fiber runs between the 3 switchrooms in place and operational in a
short period of time. His efforts allowed the project to stay
on time. <br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font face="Arial Narrow">We
installed a new battery plant in NW12. We had a few issues with
the bowing of the floor, but, this was resolved after the old
batteries were removed. The testing of the batteries occurred
when MIT lost power into NW12 and our 5ESS equipment switched over to
the batteries and telephone service was not interrupted.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab>
</x-tab></font><font face="Arial Narrow">Frame verification is going
well. We have completed most of NW12. This process
is complex but it is necessary to ensure a successful cutover. Each
analog line is verified during the day as ISDN is verified after
hours to eliminate outages during normal business hours. All
anomalies are then traced and identified. All data is compared
to the current telephone database (e.g. ICE 9). Some changes
may take 3 key strokes while others require many alterations and
therefore can actually take days to complete the
modifications. The web site for 3-down is modified daily
to publicize our possible outages at night to our ISDN community.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">During the frame verification process, we have
identified every circuit, alarm and emergency phone and replaced its
equipment on the main distribution frame with red connectors.
This process will assist both the installers and the repair
technicians.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>ICE 9 was dumped and
provided to Lucent for their initial preparation of the software
installation of the new switch.<br>
</blockquote>
</blockquote>
<blockquote type="cite" cite><u><b>Accomplishments
(continued)</b></u><br>
<blockquote><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Our project had a slight change of plans.
We made a request of Lucent to provide us with the latest and
greatest Command Module (CM) Product line. During negotiations Lucent
told us that we could not use the newest module (the CM3) on campus
because we had analog trunks. In May we discovered that this
was not an issue. Lucent had the CM2 returned to their factory
and we received the CM3 in August. <br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font face="Arial Narrow">We have
successfully replaced over 200 older ISDN cards served from the E19
switchroom. This entails that:<br>
<br>
<font size="+1"><br>
1.<x-tab> </x-tab></font>The Customer Service
Representatives (CSR’s) will have to write service orders for those
identified as the older ISDN cards in all three
switchrooms.</font><br>
</blockquote>
</blockquote>
<blockquote type="cite" cite><font face="Arial Narrow"
size="+1">2.<x-tab>
</x-tab></font><font face="Arial Narrow">The switch technicians trace
each order and prepare the frame to accept the new cross wire to the
new ISDN card (the actual disconnect and re-connect takes place
simultaneously with the work the outside techs perform in the
telephone closets).<br>
<font size="+1">3.<x-tab> </x-tab></font>Two outside
technicians go to the telephone closets in specific buildings
identified by the service order and they remove the old ISDN
equipment and install the new 5ESS equipment. <br>
<font size="+1">4.<x-tab> </x-tab></font>Both the switch technicians
and the field technicians perform testing of each ISDN line. <br>
<font size="+1">5.<x-tab> </x-tab></font>The
administrative assistant then updates the orders in ICE 9.<br>
<font size="+1">6.<x-tab>
</x-tab></font>The CSR then closes the order.<br>
<font size="+1">7.<x-tab>
</x-tab></font>Old ISDN equipment is shipped by Tina Sands to a
company she successfully persuaded to compensate us financial for
each item, even though there is no market for this type of
equipment. </font><br>
<font face="Arial Narrow"></font>
<blockquote><font face="Arial Narrow"><br>
NOTE:<x-tab> </x-tab>** The lack of vacant ISDN capacity
at the NW12 & 24 switchrooms, requires older ISDN change outs to
occur the night of cutover.</font></blockquote>
<blockquote><font face="Arial Narrow"><br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">We re-engineered the 5ESS layout to accommodate a
consolidation of trunks and equipment.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">We placed the fiber bays for VDIST and Network
Services within the E19 switchroom.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>With the extra work
being done to ensure a successful cutover, we remain on schedule and
within budget.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab>
</x-tab></font><font face="Arial Narrow">Clean-up of ICE 9’s system
assignments is being performed. The removal of old system
assignments will assist all CSR’s when writing service
orders. This will also have a positive effect on the inventory
of the MIT Cable and Pair assignments.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>Code is being modified
within ICE 9 to support the new equipment and the changes in
assignments. These changes will be completed on a separate
server. The existing server will remain as the CSR’s will
continue to perform their day-to-day work. We will move
the code when the cutover occurs. <br>
<br>
</blockquote>
</blockquote>
<blockquote type="cite" cite><font face="Arial Narrow"><u><b>Goals
after September 1<font size="-2">st</font>:</b></u></font><br>
<blockquote><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Facilities will run conduits from each switchroom
to the roof where we will then install the GPS antennae.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>Install and test
bits timing clock from all three locations.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font face="Arial Narrow">We
have just received the firmware to upgrade the translator that
provides integration from the 5ESS to the Voice Mail system. We
will install and test the firmware on a weekend to eliminate outages
for the community.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>ACD integration and
hardware modifications will begin.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font face="Arial Narrow">Wire every phone
(22,000 + lines) from the main distribution frame to the new 5ESS.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>Turn the new switch on
and test inter-switch locations.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab>
</x-tab></font><font face="Arial Narrow">Begin building the 5ESS
software (extensions, names, trunk groups, routing, etc.)<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Perform voice-overs for all the recorded
announcements in the new switch (this includes the ACD recorded
announcements).<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Test for integration with the existing voice
mail, IVR & ACD systems with the new 5ESS.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab>
</x-tab></font><font face="Arial Narrow">Develop a list of critical
telephone lines for the night of cutover.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>Develop a testing document for
all three switch locations.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>The frame
verification and the ISDN card change outs will continue forward.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>Communicate with vendors
providing trunkage during period of testing and cutover.<br>
<br>
<font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Communicate to community via article, web
notification, email, and presentations around the 5ESS upgrade and
replacement and possible dates for cutover.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font><font
face="Arial Narrow">Turn-up and test each trunks & each telephone
line.<br>
<br>
</font><font face="Symbol" size="+1"><br>
·<x-tab> </x-tab></font>Prepare for
cutover</blockquote>
</blockquote>
<div><br></div>
<div>-- <br>
Nathaniel (Nate) J. Johnson, Sr.<br>
Director, I/T Telecommunications and Network Services Process<br>
Massachusetts Institute of Technology<br>
77 Massachusetts Avenue, Room #E19-741<br>
Cambridge, MA 02139-4307<br>
<br>
617-452-2668 (Voice)<br>
617-253-8000 (Facsimile) </div>
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