[980] in resnet
Re: Tracking Technology Abuses
daemon@ATHENA.MIT.EDU (Rick Coloccia)
Wed Mar 13 10:41:09 2002
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Message-ID: <5.1.0.14.2.20020313101101.032be648@imap.geneseo.edu>
Date: Wed, 13 Mar 2002 10:19:16 -0500
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: Rick Coloccia <coloccia@GENESEO.EDU>
To: RESNET-L@listserv.nd.edu
In-Reply-To: <B8B4D306.D45%daveb@mail.rit.edu>
Hi Everyone-
I've recently begun thinking about my need to store this kind of
information more efficiently, so I'll be interested in seeing how this
thread evolves...
Info about how I'm doing this is in-line...
-Rick
At 09:57 AM 3/13/2002, you wrote:
>Hello all,
> I am interested in what mechanisms other schools are using to track
>computer abuse reports. I would like to know the following:
>
> What you use
> - email
> - database (commercial or homegrown)
> - if homegrown, are you willing to share it
> - if commercial, what is it and price range
> - blissful ignorance (if I don't see it, it does not bother me)
> - other...
> - outsource (Dshield or the like)
Email: I have a big folder in my e-mail with all the files and email
associated with each incident separately filed.
> Do you provide reporting
> - to the College/University community
> - direct management only
> - Coll/Univ. Administration
> - other...
All communication between me and the involved parties gets cc'd to relevant
people. I couldn't say what they do with their copies... Neither college
administration nor university police gets involved usually.
> Do other groups on campus use the same system
> - Campus Safety/Security
> - Student Affairs/Coduct/Dean of Students
> - other...
Being part of the State of NY, we have a state-wide criminal justice
reporting system that our campus police use...
I don't know what our Dean of Students does...
> And lastly, is it a standalone system or does it do multiple tasks
> - is it your primary trouble tracking system or dedicated to
>tracking computer violations.
We do use ARS to track all calls to our helpdesk... The system emails
summaries to people when any call is assigned to them. That would get
filed in my email files. I can also do an extract from the system of the
whole call, if I like. If I were to do that (I haven't) I would email the
extract to myself to file it.
I know this is all rather backwards, especially when I'm in the department
that has the ability to have a much more technological solution, but I've
spent so much time dealing with the problems that I haven't had a whole lot
of time to organize how I keep the info after the fact! :-)
> Thank you for any and all information that you share. Details will be
>shared with the list if desired.
>
>--
>David Bradstreet
>Residential Computing Administrator
>Information & Technology Services
>Rochester Institute of Technology
>http://resnet.rit.edu/
>(585) 475-7473 (voice)
>(585) 475-4927 (tty)
>daveb@mail.rit.edu
>dmbdss@rit.edu
>
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-------------
Rick Coloccia
Network Analyst
SUNY Geneseo
124B2 South Hall
Geneseo, NY 14454
Voice: (585) 245-5577
Fax: (585) 245-5579
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