[830] in resnet
Re: Fee Structures
daemon@ATHENA.MIT.EDU (Mastellone, Tony)
Thu Feb 14 10:24:59 2002
MIME-Version: 1.0
Content-Type: multipart/alternative;
boundary="----_=_NextPart_001_01C1B56A.41CF73C0"
Message-ID: <5F865D7ECD64D4119EE10090279C6DDA0143BA70@housemail.Colorado.EDU>
Date: Thu, 14 Feb 2002 08:14:11 -0700
Reply-To: Resnet Forum <RESNET-L@listserv.nd.edu>
From: "Mastellone, Tony" <Anthony.Mastellone@COLORADO.EDU>
To: RESNET-L@listserv.nd.edu
This message is in MIME format. Since your mail reader does not understand
this format, some or all of this message may not be legible.
------_=_NextPart_001_01C1B56A.41CF73C0
Content-Type: text/plain
>Here at the University of Colorado, we have a full-service computer
>center
>where we do charge fees for computer-related repairs. If it is network
>related, for example, configuration settings, etc., we have a hotline and
>students can bring in their machines at no charge. If a student comes in
>and needs a NIC card installed, we charge $45 for a desktop and $30 for a
>laptop, and $60 for room service call to install the NIC, configure and
>verify that they are connected correctly to the network. Our computer
>center sells NIC cards, cables, hubs, switches, surge protectors,
>etc. All of our technicians are A+ certified, Dell certified, Gateway
>certified and have many other certifications. Our hourly fee is $45 with
>a minimum charge of $25. Although we rarely, actually get paid for the
>time spent on the machines, we have found most students, and especially
>parents are extremely satisfied to have a full-service computer center at
>the University. We've been open for four years and our business continues
>to grow. Recently, we have seen service requests increase and sales of
>NIC cards decrease because so many units have the NIC built in. Just a
>little history on how we operate.
>
>Tony
>University of Colorado
-----Original Message-----
From: Keith Tumey [mailto:TUMEY@LIFE.ARIZONA.EDU]
Sent: Wednesday, February 13, 2002 4:07 PM
To: RESNET-L@listserv.nd.edu
Subject: Fee Structures
I would like to introduce myself. I am the lead tech assist at the
University of Arizona. Currently we are researching ways of off-setting the
cost of on site tech student tech support. Right now we do not charge
students anything for sending a tech out to look at their machine. Some
ideas thrown around were to charge say $10 if the answer was in the booklet
they received during move-in (ie plugging into the wrong port, using a
telephone cable, not registering their computer, not having a nic card
install at all), failing to show to an appointment and fixing the problem
before the tech arrives and failing to notify us. Basically anything that is
clearly presented to them and doesn't require any tech skills to perform.
Reinstalling tcp/ip and legitimate calls would not be charged. Charging to
re-enable a port for conduct violations was also brought up. If anyone has
any current fee structures or are considering something similar, we would
love to hear your ideas. I apologize in advance if this topic has been
discussed, I am new to the list.
~Keith Tumey
Residential Computing
support@rescomp.arizona.edu
520.626.4192
------_=_NextPart_001_01C1B56A.41CF73C0
Content-Type: text/html
Content-Transfer-Encoding: quoted-printable
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN">
<html xmlns:o=3D"urn:schemas-microsoft-com:office:office" =
xmlns:w=3D"urn:schemas-microsoft-com:office:word" =
xmlns:st1=3D"urn:schemas-microsoft-com:office:smarttags" =
xmlns=3D"http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV=3D"Content-Type" CONTENT=3D"text/html; =
charset=3Dus-ascii">
<meta name=3DProgId content=3DWord.Document>
<meta name=3DGenerator content=3D"Microsoft Word 10">
<meta name=3DOriginator content=3D"Microsoft Word 10">
<link rel=3DFile-List href=3D"cid:filelist.xml@01C1B52E.A88BC5A0">
<title>Fee Structures</title>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"PlaceName"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"PlaceType"/>
<o:SmartTagType =
namespaceuri=3D"urn:schemas-microsoft-com:office:smarttags"
name=3D"place"/>
<!--[if gte mso 9]><xml>
<o:OfficeDocumentSettings>
<o:DoNotRelyOnCSS/>
</o:OfficeDocumentSettings>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:WordDocument>
<w:DocumentKind>DocumentEmail</w:DocumentKind>
<w:EnvelopeVis/>
<w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
</w:WordDocument>
</xml><![endif]--><!--[if !mso]>
<style>
st1\:*{behavior:url(#default#ieooui) }
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:553679495 -2147483648 8 0 66047 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;
text-underline:single;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;
text-underline:single;}
p
{mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
span.EmailStyle18
{mso-style-type:personal-reply;
mso-style-noshow:yes;
mso-ansi-font-size:10.0pt;
mso-bidi-font-size:10.0pt;
font-family:Arial;
mso-ascii-font-family:Arial;
mso-hansi-font-family:Arial;
mso-bidi-font-family:Arial;
color:navy;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 10]>
<style>
/* Style Definitions */=20
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";}
</style>
<![endif]-->
</head>
<body lang=3DEN-US link=3Dblue vlink=3Dpurple =
style=3D'tab-interval:.5in'>
<div class=3DSection1>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>Here
at the </span></font><st1:place><st1:PlaceType><font size=3D2 =
face=3D"Courier New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>University</span></font></st1:PlaceType><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>
of </span></font><st1:PlaceName><font size=3D2 face=3D"Courier =
New"><span
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>Colorado</span></font></st1:PlaceName></st1:place><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>,
we have a full-service computer <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>>center<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>where
we do charge fees for computer-related repairs.<span =
style=3D'mso-spacerun:yes'>
</span>If it is network <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>related,
for example, configuration settings, etc., we have a hotline and =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>students
can bring in their machines at no charge.<span =
style=3D'mso-spacerun:yes'>
</span>If a student comes in <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>and
needs a NIC card installed, we charge $45 for a desktop and $30 for a =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>laptop,
and $60 for room service call to install the NIC, configure and =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>verify
that they are connected correctly to the network.<span
style=3D'mso-spacerun:yes'> </span>Our computer =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>center
sells NIC cards, cables, hubs, switches, surge protectors, =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>etc.<span
style=3D'mso-spacerun:yes'> </span>All of our technicians are A+ =
certified, Dell
certified, Gateway <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>certified
and have many other certifications. <span =
style=3D'mso-spacerun:yes'> </span>Our
hourly fee is $45 with <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>a
minimum charge of $25.<span style=3D'mso-spacerun:yes'> =
</span>Although we
rarely, actually get paid for the <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>time
spent on the machines, we have found most students, and especially =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>parents
are extremely satisfied to have a full-service computer center at =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span style=3D'font-size:10.0pt;font-famil=
y:"Courier New"'>>the
University.<span style=3D'mso-spacerun:yes'> </span>We've been =
open for four
years and our business continues <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>to
grow.<span style=3D'mso-spacerun:yes'> </span>Recently, we have =
seen service
requests increase and sales of <o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>NIC
cards decrease because so many units have the NIC built in.<span
style=3D'mso-spacerun:yes'> </span>Just a =
<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>little
history on how we operate.<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>><o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier =
New"'>>Tony<o:p></o:p></span></font></p>
<p class=3DMsoNormal =
style=3D'mso-layout-grid-align:none;text-autospace:none'><font
size=3D2 face=3D"Courier New"><span =
style=3D'font-size:10.0pt;font-family:"Courier New"'>>University
of Colorado<o:p></o:p></span></font></p>
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal><font size=3D2 color=3Dnavy face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>=
<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D2 =
face=3DTahoma><span
style=3D'font-size:10.0pt;font-family:Tahoma'>-----Original =
Message-----<br>
<b><span style=3D'font-weight:bold'>From:</span></b> Keith Tumey
[mailto:TUMEY@LIFE.ARIZONA.EDU] <br>
<b><span style=3D'font-weight:bold'>Sent:</span></b> Wednesday, =
February 13, 2002
4:07 PM<br>
<b><span style=3D'font-weight:bold'>To:</span></b> =
RESNET-L@listserv.nd.edu<br>
<b><span style=3D'font-weight:bold'>Subject:</span></b> Fee =
Structures</span></font></p>
<p class=3DMsoNormal style=3D'margin-left:.5in'><font size=3D3 =
face=3D"Times New Roman"><span
style=3D'font-size:12.0pt'><o:p> </o:p></span></font></p>
<p style=3D'margin-left:.5in'><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'>I would like to introduce myself. I am the =
lead tech
assist at the University of Arizona. Currently we are researching ways =
of
off-setting the cost of on site tech student tech support. Right now we =
do not
charge students anything for sending a tech out to look at their =
machine. Some
ideas thrown around were to charge say $10 if the answer was in the =
booklet
they received during move-in (ie plugging into the wrong port, using a
telephone cable, not registering their computer, not having a nic card =
install
at all), failing to show to an appointment and fixing the problem =
before the
tech arrives and failing to notify us. Basically anything that is =
clearly
presented to them and doesn't require any tech skills to perform. =
Reinstalling
tcp/ip and legitimate calls would not be charged. Charging to re-enable =
a port
for conduct violations was also brought up. If anyone has any current =
fee
structures or are considering something similar, we would love to hear =
your
ideas. I apologize in advance if this topic has been discussed, I am =
new to the
list.</span></font><o:p></o:p></p>
<p style=3D'margin-left:.5in'><font size=3D2 face=3DArial><span =
style=3D'font-size:
10.0pt;font-family:Arial'>~Keith Tumey</span></font> <br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>Residential
Computing</span></font> <br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>support@rescomp.arizona.edu=
</span></font>
<br>
<font size=3D2 face=3DArial><span =
style=3D'font-size:10.0pt;font-family:Arial'>520.626.4192</span></font>
<o:p></o:p></p>
</div>
</body>
</html>
------_=_NextPart_001_01C1B56A.41CF73C0--
___________________________________________________
You are subscribed to the ResNet-L mailing list.
To subscribe, unsubscribe or search the archives,
go to http://LISTSERV.ND.EDU/archives/resnet-l.html
___________________________________________________
